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“Worst hotel stay!”

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Hilton Garden Inn Dallas Lewisville
Ranked #2 of 23 Hotels in Lewisville
Certificate of Excellence
1 review
“Worst hotel stay!”
1 of 5 bubbles Reviewed February 3, 2013

Your noise level was horrible. We can hear guests flushing their toilets, guests rudely talking and running down the hall, bed was hard as wood, the military discount was not applied because we didnt book through the website, and having to hear weird noises through the vents. I do not recommend this hotel for the price they charge guests!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynKest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 4, 2013
I really appreciate you taking the time to share your disappointment with your recent stay with us. I want to personally apologize that the beds were not of the high standards you expected. The beds are adjustable with a dial located on the side of the mattress. This adjustment can make the bed soft or firm depending on your preference. I deeply apologize for the noise and disturbance you experienced while staying with us.

We want our guests to have the best stay possible where everything is like new, in place and of the highest quality. I am sorry this was not the case during your stay. You can be confident that we have followed-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns!

Please contact me directly so I can gather more details and make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 reviews from our community

Traveler rating
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    136
    36
    21
    13
See reviews for
132
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240
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
batesville
1 review
2 of 5 bubbles Reviewed January 31, 2013

Spent time in many different hotels, and the least they could have done for the price was include the breakfast. The "Breakfast Buffet" looked like one from many lower priced hotels, but was an additional 10$ charge per guest. For that price we enjoyed breakfast at one of the local landmark resturants..... The room was nice and clean; the staff was professional and friendly, Just saying what they were offering for the food, should have been free

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daves_jobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 2, 2013
I'm sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about our breakfast. We do offer several breakfast included room packages on our hotels Hilton website.

You can be confident that we have followed-up on your concerns so that others are not disappointed as you were. Thank you for making the effort to share your thoughts as your comments has helped us to improve our guest experience.

Please stay with us again soon so that we can demonstrate our commitment to your comfort.
If you would like to discuss this matter further please call or e-mail me and I would love the opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
159 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

Was here for three nights in January. Hotel was newer and clean and well decorated in a modern theme.
The room was good sized, bed was fair. Room had coffee, fridge, flat panel tv and wifi. The hotel has a bar open in the evenings and the service was above average.
The meeting spaces are large and they handled the food service well. Breakfast was great, lunches and dinners were acceptable but not really my tastes.
Definitely would stay here again as this is exactly what I expect from the Hilton Garden Inns. Clean, well served, appointed and friendly.
Recommend.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PHXTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 2, 2013
Thank you for taking time out of your busy to day to give us your honest feedback.

Your satisfaction is important to us and we appreciate your business.

Next time your in town please stop by the front desk, I would enjoy meeting you.

Sincerely,

Kevin Corprew
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Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2013

Great Hotel. Reasonable rates and very clean and comfortable. The staff went out of their way to make sure we were taken care of. Breakfast was served hot and fresh. WiFi was available throughout the hotel with excellent Broadband coverage. The Business Center was well stocked and very clean and comfortable to use

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montgomery59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 2, 2013
Our team greatly appreciates your feedback. We are glad to hear that the breakfast exceeded your expectations.

Next time your in town please stop by the front desk. It would be a pleasure to meet you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, WI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

Came into Lewisville midweek on business. Hotel is easily accessible and nearby both my business stop and lots of stores, restaurants. Staff was always very friendly. Breakfast spread in the morning was great and made for a wonderful start to the day.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cricket711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 3, 2013
Your satisfaction is very important to us and we appreciate your feedback!

We will be sharing your feedback with the team and want to thank you for your loyalty and business.

I would love the opportunity to meet you next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

I price lined this hotel for two nights and was very pleased. Easy to find, clean, queen room and hotel staff were very accommodating. we ate in hotel first night and food was very good, large, hot and tasty sandwiches with sides. Location was a plus to Dallas Love airport and things in Lewisville. I would stay here again...

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GINATennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, February 2, 2013
Your satisfaction is very important to us and we appreciate your positive feedback about our tasty sandwiches.

Thank you for sharing your thoughts and your comments.

Please stay with us again soon and we appriciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 18, 2012

friendly staff, acres of free parking, next door to hampton inn. set your own number beds, easy to find. adjoining lewisville convention center......no managers reception or cookies at night.
nice room and tv.

Room Tip: ask for 6th floor....nice water view.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMPRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDallasGM, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, November 13, 2012
Dear Valued Guest,

We appreciate your business very much and thank you for allowing us to serve you on your recent visit to the Lewisville area.

Your feedback is very important to us and thank your for the kind words.

We do hope to see you again soon, and the next time you stay with us, be sure to get a complimentary cookie in the evening before enjoying a peacefull nights sleep.

Best wishes and safe travels!

James Montgomery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas Lewisville

Property: Hilton Garden Inn Dallas Lewisville
Address: 785 State Highway 121 Byp, Lewisville, TX 75067-8175
Phone Number:
Location: United States > Texas > Lewisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lewisville
#3 Family Hotel in Lewisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas Lewisville 3*
Number of rooms: 165
Official Description (provided by the hotel):
Relax in one of 165 guest rooms, suites and accessible rooms and sleep deep in a Garden Sleep System® bed. All rooms are equipped with a 32-inch flat-screen TV, a spacious work desk, an ergonomic chair, and a hospitality center featuring a microwave, refrigerator and coffee maker with Starbucks coffee. Start each morning with a cooked-to-order breakfast. Join us again for dinner at the Great American Grill®. Buy snacks or TV dinners from the Pavilion Pantry®. Unwind with a workout in the fitness center, or a dip in the swimming pool. Catch up with friends and colleagues over a beer or cocktail at our cozy Pavilion Lounge. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas Lewisville Hotel Lewisville
Hilton Garden Inn Lewisville
Hilton Lewisville

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