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“need customer sensitivity training”

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Days Inn & Suites Laredo
Ranked #22 of 37 Hotels in Laredo
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187 reviews from our community

Traveler rating
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    40
    23
    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Jasper, Tx
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2013

When I checked in, the desk clerk told me that I had reserved a mini-suite. I told her that no I had just reserved a regular queen bed room. I found myself in the mini-suite which had a very comfortable bed. The motel was quiet and I got a good nights rest while traveling on business. In the morning, I had a nice breakfast in the lobby, including bacon and eggs.

Stayed October 2013, traveled on business
Helpful?
Thank Wes W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2013 via mobile

When I checked in they ran my debit card and told me it was declined. I was thinking there's no way, so I got on my bank app and checked and it said it went thru. I showed them this and but they didn't care. So I went ahead and paid them cash and they said they will check when the night audit goes thru to see if the card went thru. I called at 4am and he said it did and I can pick up my cash at the desk in the morning. Well i went up there at check out and the lady refused to give me the cash back because the idiot that checked me in didnt stamp my card number on the paper. She was very loud and rude. It was embarrassing because there was a lot of people in the lobby. Days Inn should be embarrassed for having people like this working for them. Needless to say I got charged double for a one night stay. The company I work for brings in a lot of business for them and people are pressing the issue to change hotels because of this kind of stuff

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TruckerMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trenton
1 review
Reviewed August 25, 2013

the Hotel and the staff were great, but the bed was terrible, the head was down and the bed was VERY VERY LUMPY, my back is still hurting today..

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Steven O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Laredo

Property: Days Inn & Suites Laredo
Address: 7060 San Bernardo Ave, Laredo, TX 78041-2219
Phone Number:
Location: United States > Texas > Laredo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 37 Hotels in Laredo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Laredo 2*
Number of rooms: 120
Official Description (provided by the hotel):
Rise and shine minutes from the Mexican border at Days Inn & Suites Laredo. Centrally located off Interstate 35, our pet-friendly Laredo, Texas, hotel near Laredo International Airport offers comfort and convenience whether you are traveling for business or pleasure. Start each morning with free Daybreak hot breakfast and use free high-speed Internet access to plan your day. Make the most of your down time with a swim in our outdoor pool or a workout in our fitness center. Have some fun cooking out on our poolside grills or let loose in our game room. Kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Laredo Days Inn
Days Inn Laredo

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