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“Quiet location and great staff.”

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Holiday Inn Express Hotel & Suites Laredo-Event Center Area
Ranked #20 of 38 Hotels in Laredo
Certificate of Excellence
Reviewed November 20, 2013

The staff was extremely friendly and professional. There was managers reception in the breakfast room in the evenings Monday thru Thursday. Beer, Wine and appetizers. The hotel is walking distance to several restaurants. The airport is also about a mile away.

  • Stayed: November 2013, traveled on business
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Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 - 47 of 70 reviews

Reviewed October 25, 2013

If you traveled around you will notice there is nothing special at this hotel, average room with average amenities. If the airport area is convenient for you then this hotel its OK, otherwise think about it twice since there is nothing interesting nearby.

Next time I travel to Laredo I will definitely stay at a different place.

  • Stayed: October 2013, traveled on business
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Thank RBG71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laredo-Event Center Area, responded to this reviewResponded November 11, 2013

Dear RBG71,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

I arrived late after a looong drive for a business trip. The location was not the greatest. The whole night security although it was great to see a security guard at night, the emphasis when entering on security made me think that the location wasn't the safest. The staff at the reception was very helpful and friendly. The room was clean and the breakfast was hot and complete. Nothing outstanding, except the receptionist at night. Good enough for one night.

  • Stayed: August 2013, traveled on business
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Thank mao70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laredo-Event Center Area, responded to this reviewResponded November 2, 2013

Dear mao70,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been due to the location of our hotel. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed October 17, 2013

Reception desk staff was very friendly and efficient. Room and bathroom entirely up to Holiday Inn usual standards. Breakfast was fine (Holiday Inn express formula) with lots of hot coffee. My request for a quiet room was honored with a smile, and I was given a room that was totally traffic-noise free.

  • Stayed: September 2013, traveled on business
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Thank Christiaan_Leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Cleanliness, courtesy and location were good. The value was less than average. I was charged twice for the room and although I spent time at checkout to try to resolve, it was not addressed correctly.

Room Tip: Quite - did not appear to be any inferior room locations
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  • Stayed: May 2013, traveled on business
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Thank Ed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laredo-Event Center Area, responded to this reviewResponded July 11, 2013

Dear Ed R,

Thank you for your review regarding your recent stay at Holiday Inn Express Hotel & Suites Laredo-Event Center Area. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed May 7, 2013

I hotel was well kept and day staff was helpful and gracious. I can't say the same about the night staff. Maybe they had a busy day and night and they were tired but when asked to try and help make a bad situation a more comfortable one for the night, they just seemed overwhelmed. The location was a nice one. It was away from traffic and quiet. It may seem it was too far from anything but it wasn't. The room was clean and spacious enough for 4 people with a one full size bed and nothing more.

  • Stayed: May 2013, traveled with family
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1  Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laredo-Event Center Area, responded to this reviewResponded May 27, 2013

Dear Diana R,

Thank you for taking the time to post your comments. We are very glad that you liked the hotel's location and that you were satisfied with the room. It has always been our goal to provide our guests with high value amenities.

I am also pleased that you found our day staff to be helpful and gracious but I am truly sorry for your impression was negatively affected by the night staff who assisted you.

Thank you for taking the time to share your feedback. We give utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed January 21, 2013

Very clean room, stayed here for 1 night only. Bathroom was clean and bedding was comfortable. The only thing that needs improvement is the wireless internet, it is mega slow and always getting disconnected. Otherwise, will stay here again!

  • Stayed: November 2012, traveled as a couple
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Thank Imeldita22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Laredo-Event Center Area

Address: 7223 Bob Bullock Loop, Laredo, TX 78041-2010
Phone Number:
Location: United States > Texas > Laredo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Laredo
Price Range: $103 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Laredo-Event Center Area 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Receive a Texas-Style welcome at our Laredo hotel Bienvenidos a Laredo, Tejas. Enjoy a comfortable stay at our Laredo-Event Center Area Holiday Inn Express Hotel and Suites. Located five miles from the Mexican border, Laredo is a major gateway for south-of-the-border tourism. Our southern Texas hotel is also conveniently located two miles from Laredo International Airport (LRD). Families will enjoy lodging at our hotel in Laredo that offers access to several Texas attractions including the Laredo Convention Center, Laredo Entertainment Center and Washington's Birthday Celebration Museum. Other nearby sights and activities include shopping on San Bernardo Avenue, Lake Casa Blanca State Park and the Lamar Bruni Vergara Planetarium. Our hotel in Laredo, TX provides impressive accommodations. Along with being in close proximity to the Laredo International Airport and many Laredo attractions, our hotel is also near local Laredo businesses such as the Delphi, Sony, Texas A & M International University and the Laredo Medical Hospital. During your Laredo visit, enjoy premium amenities that include a complimentary airport shuttle, an outdoor pool and whirlpool, a well-equipped Fitness Center and a hot complimentary breakfast bar that features our signature cinnamon rolls. Book your reservations today and find great Laredo hotel room deals. ... more   less 
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Holiday Inn Express Hotel And Suites Laredo-Event Center Area

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