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Homewood Suites by Hilton Laredo at Mall del Norte
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Reviews (398)
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All reviewsfront deskbasketball courtlight dinnerthe kitchen staffmall del nortebusiness tripcomplimentary breakfastnice hotelbed was very comfortablebusiness centerlocation is greatstaff was very friendlystay there againrooms are cleansocial hourwafflesexcellent stay
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222 - 227 of 398 reviews
Reviewed August 4, 2013

I was in Laredo in July, 2013. This hotel provide an excellent service and the room was very clean and organized. A very safe place to stay for business or solo. The food was good and the pool very clean

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

Great location across from the Mall (Del Norte). Excellent breakfast chocies. Clean and spacious rooms, but best of all outstanding staff. They will go out of their way to make your stay a pleasant one.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eunice C, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this reviewResponded August 1, 2013

Dear Daniel;

We appreciate your review and great comments, we are dedicate to all of our guests and I’m happy to see we left a good impression on you. All my team works really hard and love what they do. Thank you for taking time in sharing your expierence here in Trip Advisor. We hope to see you soon, if you come back to Laredo you now you can count on us.
Sincerely
Eunice Corbala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Thi hotel has just gotten new owners. The hotel is the typical Homewood Suites, but a little worn around the edges. The thing that makes all of this seem trival is the excellent staff. Alex at the front desk, Sara who provides incredible service at the PM managers reception and Jessica in the AM breakfast area. They make you truly feel comfortable and special when you stay at this hotel

  • Stayed: July 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton
Thank Shawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eunice C, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this reviewResponded August 1, 2013

Hi!, Thank you for your review, I appreciate the great comments in regards my team, they love what they do and are always making sure our guest leave happy and with a very good impression. As you know we are a very busy hotel and we are working on getting new things, exciting things for our guests. I will share your review with them, and once again thank you!

Sincerely;
Eunice Corbala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

We usually stay in La Posada when we visit Laredo. We decided to check Homewood suites because La Posada had no vacancies. I will be staying at Homewood suites from now on. The service is outstanding. I asked the front desk if we could use their BBQ pit and they provided us with Mesquite wood and Charcoal, the staff were very polite and extremely friendly.

  • Stayed: July 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Aurora P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eunice C, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this reviewResponded August 1, 2013

Welcome to the Hilton Family! We are excited to know you gave us an opportunity and decided to stay in our hotel, and you had a great experience.
As you know, we have a beautiful backyard and you can relax and enjoy time with your family. Thank you for your kind words in regards my team, we like to cater to our guest and I’m happy to see we made it happen with you.
Thank you for sharing, hope to see you soon.

Sincerely;
Eunice Corbala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

Two Hilton properties sit next door to one another in Laredo - price difference about $10 per night. This one allows pets (for a fee) should you be so inclined to travel with them. The suites are pretty darn quiet even with the vacuum cleaner going full blast out in the hall, the "complimentary" breakfast and light dinner a nice touch (though becoming a standard with many chains). Location - convenient to where we were going.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Lauri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eunice C, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this reviewResponded August 1, 2013

Dear Guest;
Thank for taking time writing a positive review for our hotel, I am glad to know you had a good experience, we understand the needs of our guests and sometimes is hard to leave our pets at home that’s why we are a few of the facilities that are pet friendly. We would love to be your choice hotel every time you visit Laredo do not hesitate to contact us for any upcoming reservations. I appreciate your review and your time. Thank you and have a fantastic day.

Sincerely;
Eunice Corbala
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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