I stayed there for the second time in a month. First time, I called desk because of no maid service and was put on hold for nearly 20 mins. Spoke with manager and was given credit for one night. Arrived again and after having to wait 10 minutes at the front desk for an ice bucket, I was told that they didn't have a spare (and would have to get it from another room which only makes the problem again for another person). Another was brought to my room 20 minutes later. Upon returning the next day, my room wasn't touched by the maids. I knew better than to call the front desk, so I went down and simply asked and was given a set of towels. No apology, no nothing. When checking out the next morning, I was going to speak with the manager again, but the front desk was unattended so I told the maintenance man who was also waiting at the front desk that I had checked out and gave him my room number. They have improved significantly over where they were a year or so ago, but their front desk people are not trained well in how to prioritize customer service.
- Official Description (provided by the hotel):
- The Hampton Inn Laredo is conveniently situated less than five miles from Laredo International Airport (LRD) and surrounded by the most popular things to do in town. Enjoy free in-room internet access, free access to the pool and fitness center and Hampton’s free hot breakfast each morning. Recline on your clean and fresh Hampton bed ®, available as one king-sized or two double beds. Business guests can take advantage of our Laredo hotel’s business center and Hospitality Suite meeting room. Bank of America, TBC, and Delphi-Packard Electric are situated within three miles of the hotel grounds. Exploring the local area is easy because of our proximity to the main highway and Loop 20. North Creek Plaza Mall is adjacent to the hotel, and family restaurants such as Carino's Italian Grill, Applebee’s and IHOP are within walking distance. ... more less
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- Also Known As:
- Hampton Inn Laredo Hotel Laredo
- Laredo Hampton Inn