I researved 1 suite for 1 night and 3 adults on december the 25th
when our credit card bill arrived we were charged for 3 nights
Lewis Bean (the manager) said that someone stayed in our room for 3 nights and he insisted it was us. We can prove that we did not stay because of gas card purchases on the 26th of december when we traveled back home to the austin area. we have witnesses from our church who saw us on the night of the 26th.
we sent a protest to our credit card company and the better business bureau,chamber of commerce in lake jackson and the city hall.
Lewis Bean would not let me speak to the owner of the hotel (Depack Patel)
Lewis Bean would not even be reasonable and hung on me twice.
We were told by a city official the Lewis Bean has been a manager of many of the hotels in Lake Jackson and Clute are. They do not deal with him because of his bad customer service and this has happened to other people who have stayed at this hotel.
Be very wise about where you stay when you travel to Lake Jackson because some hotels are thieves!
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- Also Known As:
- Comfort Hotel Lake Jackson
- Comfort Suites Lake Jackson
- Lake Jackson Comfort Suites