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“Do Not Stay Here!”
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 6 Hotels in Lake Jackson
texas
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Do Not Stay Here!”
Reviewed February 18, 2007

I researved 1 suite for 1 night and 3 adults on december the 25th

when our credit card bill arrived we were charged for 3 nights

Lewis Bean (the manager) said that someone stayed in our room for 3 nights and he insisted it was us. We can prove that we did not stay because of gas card purchases on the 26th of december when we traveled back home to the austin area. we have witnesses from our church who saw us on the night of the 26th.

we sent a protest to our credit card company and the better business bureau,chamber of commerce in lake jackson and the city hall.

Lewis Bean would not let me speak to the owner of the hotel (Depack Patel)
Lewis Bean would not even be reasonable and hung on me twice.
We were told by a city official the Lewis Bean has been a manager of many of the hotels in Lake Jackson and Clute are. They do not deal with him because of his bad customer service and this has happened to other people who have stayed at this hotel.

Be very wise about where you stay when you travel to Lake Jackson because some hotels are thieves!

Helpful?
9 Thank downintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    14
    10
    8
    4
    9
See reviews for
11
11
5
15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Pasadena, MD
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 9, 2006

I am using this form because of the character limit on
>your complaint/comment form.
>
>We chose the Comfort Inn to avoid the chemical plants.
>We paid a premium, nearly twice the price of the
>hotels in nearby Clute.
>
>We checked in with a government rate bringing a
>picture ID as requested. On checkout we were told my
>government ID was not valid and the price would be the
> regular rack rate. This was done AFTER we checked in
>and had initialed the ID and rate. When we told the
>desk clerk that the ID was valid she said she couldn't
>do anything about it. We asked for the manager. The
>desk clerk called the manager who turned out to be the
>owner (who was at the property) and he told her he
>would be with us in fifteen or twenty minutes, which
>was cutting it close for us as we had to drive to
>Houston to catch a plane. He did arrive a short time
>later and rectified the billing.
>
>The problem is the rate was changed AFTER we checked
>in and were not notified until check out time.
>
>Also, as far as the property itself I feel it didn't
>meet the standards of other Comfort Inns we had been
>in. There was a broken window in our room and
>noticable dust and dirt between the TV stand and the
>dresser . When I had a problem with the hair dryer I
>was told no could help me until the owner got in which
>would't be until after 8:30AM. After taking the hair
>dryer to the front desk and owner was called and the
>problem was rectified. Also the waffle iron for the
>complementary breakfast was broken.

>[--]
>
>Dates of stay: November 3-6, 2006
>
>[--]

  • Liked — It was not near the chemical plants.
  • Disliked — Business practices.
  • Tips/Secrets — Check and recheck your quoted rate.
  • Stayed November 2006, traveled with family
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank granmda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeeland, The Netherlands
Level Contributor
127 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 23, 2006

Hotel seems to built in 2000/2001 but slowly starts to be renovated. It's clean and the staff is friendly. It's not worn out yet, and well maintained, but just needs some new tiles in the batch room. Free internet access, phone and alarm available. Airco makes a little noise, so it best to turn it off during the night. In the regoin price/ quality a definite above average.

  • Liked — Location is not to far from restaurants / mall
  • Disliked — Sound of airco during night
  • Tips/Secrets — Good price
  • Stayed September 2006, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Anton_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 296 Abner Jackson Pkwy, Lake Jackson, TX 77566-5124
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Lake Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Lake Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Hotel Lake Jackson
Comfort Suites Lake Jackson
Lake Jackson Comfort Suites

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