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“Comfort @ Lake Jackson” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   296 Abner Jackson Pkwy, Lake Jackson, TX 77566   |  
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Ranked #3 of 6 Hotels in Lake Jackson
Fayetteville, AR
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Comfort @ Lake Jackson”
4 of 5 stars Reviewed November 12, 2012

Small footprint, but the service was great.
The showers were fine but could use a little more water flow.
Good coffee in the AM. The breakfasts are OK, but the waffles you make fresh, and the eggs and sausage will keep you alive. good selection of yogurt and cereals. For the price it is fine. The hotel is centrally located and right on the highway. Kind of hard to spot because the sign is short so make sure you know EXACTLY where you are going. Signage on Texas highways can be less than helpful. Be sure to make a side trip to the intersection of This Way and That Way!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DiverScientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLJ, Manager at Comfort Suites, responded to this review, November 14, 2012
Thank you very much for your friendly words. It is our goal to be known as the best accommodations in the Brazosport Area. Your input is one way that we can compete against big brand names with big national marketing budgets. We will continue to offer the finest and friendliest service to our guests.
Lewis Bean,
Manager/Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    8
    9
    5
    3
    9
See reviews for
6
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15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 21, 2012

My aunt checked in a week before we checked in to the Comfort Suites in Lake Jackson. She reported daily that the hot water was not hot or for that matter even warm. The front desk would state they had to " turn on a switch" eventually after 20 minutes warm water would be available. She was on the first floor; we had two rooms and experienced the same. The night front s
desk had the television blaring; obviously watching ESPN. We were the only family in the lobby area trying to discuss family business, we had to yell at each other over the tv. He actually cut off the lights in order to make us feel we needed to leave. We were told we could have a discount, not on the bill. We also had a recommendation to Riverpoint restaurant with a free bowl of gumbo and the restaurant had NO IDEA! Coffe and cups in the bathroom

Room Tip: Go eleswhere, it looks good but lipstick on a pig is still a pig. The customer service is non exsist...
See more room tips
  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank bracinfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lake Jackson hotels

West, Texas
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 3, 2012

We had a situation where we rented a beach house, and had problems with it on the last night, so we booked this hotel on the fly at about 7 PM. The girl at the front desk, Summer, couldn't have been more accommodating. We arrived about an hour later, and she said our crib we ordered was in our room and the A/C units were on. We had two rooms, but it took several hours for one of the rooms to cool off, as the units don't seem to be big enough for the room. Other than that, it was a nicely appointed room, and the staff was very friendly. Sort of tucked away in a quiet neighborhood, so you don't have to mess with highway noise or anything. Not too bad for a last minute deal, and again, the staff was really great.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mikeag96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe, Texas
2 reviews
5 of 5 stars Reviewed June 17, 2012

After reading the other reviews I was worried a little about the service and quality of this location. I am glad that we stayed at this hotel despite the somewhat bad reviews because it was worth it! Not only were the rooms spacious and well kept but the staff was very friendly. We stayed here for a softball tournament and the hotel was very accomodating to the entire team as well as the other teams that were staying there. Breakfast was always stocked up and hot which can be difficult with so many guests enjoying it at the same time. We stayed in a room with 2 queen size beds which was very spacious and they also had a pull out sofa since our kids do not like sleeping in the same bed which was nice. (The mattress was not great but what do you expect out of a pull out sofa). I would definitely recommend this hotel to anyone staying in the area that wants a good clean room with a great atmosphere

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Summer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 22, 2011

Stayed here on business for 3 nights. Lousy room. Came back at night and the night attendant is outside smoking with someone. The breakfast is terrible. I went down at 7, there was 5 slices of ham that the server spread around the hot plate so it looked full. Embarassing. If you are going to build a SUITE hotel put a flat screen in instead of a tube tv that buzzes with every channel. And the worst was, as a business traveller, the internet connection is so bad I got disconnected 15 times in 2 hours. Owner should be ashamed.

Room Tip: Choose the Hampton down the road
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lufkin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 20, 2011

I you want to overpay for a room this is the place. We were there for a tournament and we had a guest which booked a handicapped room but instead was given a room on the 3rd floor. The manager was very rude not to mention a bunch of old drunk people were cursing at our children and the manager did nothing about it. Their free breakfast is also nothing to brag about. The cleaning ladies knocked at our door 3 times before it was even time to check out. They basically push you out the door. Their WiFi is a mess and almost unusable. Last but not least their rate is $119 we stayed 2 nights and they hit my credit card for $295. How can taxes be almost $60? It is ridiculous!

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank maranglop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 19, 2008

The manager, Mr. Lewis Bean, is not customer focused. On Dec. 3, 2008, I reserved a room for Dec. 8, 2008. Several hours later, I canceled the reservation. Mr. Bean spoke with his personnel, and declared that the Dec. 4 charge was valid due to less than 24 hours cancellation! He was condescending on the telephone, and more to the point, never considered or acknowledged my arguments. I will also lodge a complaint with the Better Business Bureau and speak with our corporate travel function to have this vendor removed as a lodging selection.

  • Stayed December 2008, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
3 Thank DowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 296 Abner Jackson Pkwy, Lake Jackson, TX 77566
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Lake Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Lake Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Hotel Lake Jackson
Comfort Suites Lake Jackson
Lake Jackson Comfort Suites

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