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Americas Best Value Inn & Suites- LaPorte / Houston
Ranked #10 of 14 Hotels in La Porte
Reviewed November 28, 2011

If you are looking for a clean and comfortable place to stay with great customer service at a great price this is your hotel. My family and I stayed here over the Thanksgiving weekend while visiting Galveston and San Jacinto State Park. The room was more than adequate for our needs and we would definitely stay there again. Other that lots of TV channels and very good wireless internet access everything else was pretty standard.

The one downside was the breakfast was VERY limited but there are lots of places to eat nearby so no biggie. I am also compelled to brag on their customer service. The refrigerator in our room was not working properly and only barely cooled our drinks and milk at best. I asked the manager on duty (Bill) if we could have our refrigerator switched out and he said he would take care of it. Not only did we have an ice cold refrigerator in our room when we came back but he went through the trouble of actually switching out the contents of the refrigerator from one to the other. Believe me for the money, the service, and the accommodations you won't regret it. The Fred Hartmann bridge just down the road is one of the first sites you should go to if you have the chance. Sylvan Park just around the corner is a must see as well.

  • Stayed: November 2011, traveled with family
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Thank Jimmy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 - 52 of 52 reviews

Reviewed October 16, 2011

Never really experienced such good things and bad things in tandem at a hotel before! I travel alot and stay in both budget and 5 star properties. This is definitely a 2.5 but is trying to be at least a 3 star. Here's the scoop: when there were issues, the manager (Bala Siva) responded quickly, efficiently, friendly and effectively. When the light bulb was out in the room and we were given only 1 towel and nothing else by the maid, the manager immediately and personally delivered the towels and changed the lightbulb himself. When the maid decided to ignore the "do not disturb" sign on the door 2 out of 3 mornings, knocking incessantly and opening the door anyway, the manager personally spoke with her about it. (BTW, if you think that putting the "do not disturb" sign on your door will stop the maid from coming in while you're not there, don't bet on it. She's going to come in anyway whether you like it or not and completely disregard your wishes.) When the coffee ran out, etc, the manager was right there taking care of it. However, the worst part about this hotel was one particular employee. On day 2, in the afternoon, I went to the front office to request an ice bucket and the code to log in to the router. The employee's name was Bal (the brother of the manager). What a rude, intentionally disrespectful jerk! So, I asked for an ice bucket and he gave me a blank stare and said he didn't know what that was. I explained that I couldn't carry the ice up in my hands. He reluctantly goes into the back office and brings me a filthy ice bucket with something stuck inside of it and a hair. I looked at him and explained it was dirty and could I please have a plastic liner. He rolls his eyes at me and said he didn't know what that was. I explained and asked if I could have one. He goes to the back and brings me a giant trashbag. Ok, I get the point: you don't want to help me and you play the -- card to avoid helping me. But, then....he disrespects an elderly man in his 70s! The man came to him at the desk, while I was waiting, and asked if Bal knew the directions to get to a nearby road. He replies he doesn't know and quote "just go use the computer over there". The ELDERLY man looks at him and says he doesn't know how to use it and Bal rudely replies quote "just use Google maps". ARE YOU SERIOUS??!! This man obviously doesn't know what to do and is totally confused. So, I whip out my Android and show him the map and write down 2 sets of directions for him on a piece of paper that I had to ask Bal for TWICE. He finally rolled his eyes and tore off a sheet of hotel paper and gave it to me. The whole time Bal is standing there with a disrespectful, frustrated look on his face. The elderly man thanked me and left. I then asked Bal if I could have a sheet of printer paper for the computer so I could print something out and even asked him how much so I could pay for the paper. He rolled his eyes and said that the computer doesn't have a printer. To which I replied, yes it does. I got stern with him and said "I can see you don't want to help me but can I just please have a piece of paper?" He brought me 6 sheets in an act of sarcasm. The next day, I spoke with the manager about what happened and he explained to me that Bal was his brother. He said he would talk to him. Ok, no problem.

Well, this morning, we go to breakfast and Bal is there. The scowl on his face when we walked in would have set fire to a grill. I ignore him (as any good teacher is a pro at). I go to put on the waffles and the big bottle of syrup is missing. I leaned over and asked if we could have some syrup. He looked at me and then back at his computer, ignoring me. So, I went ahead with my breakfast. After I got it all laid out, I walked right up to him at the computer and got close and said "I know you're ignoring me but can we please have some syrup?" To which he looked up briefly and said "we're out". I knew this was a lie. I ate my waffle with no syrup. Then, a moment later he comes bringing me a handful of butter. I said thanks but no thanks. We're watching CNN morning news and the only ones in there. Suddenly, from the front desk computer comes blaring Bollywood singing and then a long news cast in Hindi. I went over to the tv and turned it up. Bal turns up the computer. I turn up the tv again and Bal turns up the computer again. So, I let him have his way and ate while staring at a tv I couldn't hear. Until the manager came in to find out what was going on. Bal INSTANTLY turned off the computer sound and smiled at him. I called the manager over again and told him that, what he sees with Bal is one thing, and, with customers, he's an ******* and that he needs to be fired. I explained what happened with the syrup, computer and tv and he said he would look into it and speak with the owner of the hotel about firing him, which is probably another member of the family-owned business, which will result in nothing. Then, the manager finds and puts out the SAME bottle of partially used syrup that we used yesterday that Bal refused to give to us. Bal is very vindictive to hotel guests who tell on him when he refuses to do anything whatsoever and intentionally provides terrible, sarcastic, disrespectful service to get back at them.

This is a nice little hotel, convienently situated 2 minutes from Sylvan Beach Park, which is free and totally relaxing. 16 minutes directly down the hwy from Kemah and right next to Kroger, restaurants, etc. I wouldn't let this vindictive employee keep me from here, as the other manager and employees (except for the passive aggressive maid) have been wonderful. However, I am going to give this hotel a lower rating because of the repeated abuse of customerS (not just me) by one employee and that hotel basics like lights, towels, ice bucket and a jammed door weren't met.

I would recommend this hotel for working people, those on a strict budget ($50 a night) those who customer service isn't an issue and who are not staying long. I would not recommend this hotel for those with kids, who need good customer service while staying in the area and who must have basic needs met.

As for the hotel itself, the microwave and refrigerator were a godsend for our food while staying here and eating out of a cooler everywhere we went. There was no pool that I could see, contradicting the Expedia website listing. The room was ample. The bed terrible. Cleaniless was good but the sofa chairs stank like sweaty working men. Don't let the surroundings make you question the hotel. It seemed to be very safe even though there derelict buildings and shuttered businesses all around. The active suburban businesses are a stone's throw off the highway and that is good for the hotel.

Email me if you have any further questions.

Room Tip: Don't get a room next to the ice machine or front desk. Too noisy. There are NO elevators so d...
See more room tips
  • Stayed: October 2011, traveled with family
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2  Thank futurelawyer2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

After visiting the USS Texas, we did not feel like taking a long drive anymore, so we decided to look for a hotel in La Porte! We found a coupon of the Days Inn in a room saver magazine, and we decided to give it a try!
What a great choice! This hotel is an ex Best Western, and it shows! The rooms are very spacious, sparkling clean, and the beds are great! And the price ($57) could not be beat!
Highly recommended!!

  • Stayed: August 2011, traveled with friends
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Thank skydriver332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2011

We had originally reserved a room with another hotel, but were very disappointed when we arrived and immediately cancelled our reservation. However, we were pleasantly surprised to find a much better room at a much better price at this hotel. We would definitely stay here again.

  • Stayed: May 2011, traveled with family
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1  Thank JfromK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2011

The beds were awesome. Slept like a baby. Was kinda scary because of the price you just never know what your going to get but I will say I would stay there again. Breakfast says hot and that means typicall waffles and oatmeal. Wifi worked half the time. Pool was ok, nothing impressive. Overall I say great place for a great price.

  • Stayed: May 2011, traveled with friends
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Thank bturn205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

Visited League City for the first time with my wife, we had a great time staying at this hotel. First of all the Manager Charrissa went above and beyond in making sure that our stay was pleasant, the breakfast was always hot and tasty(although you can't go wrong with waffle machine) The room servive was great, they did all the things that we asked and even gave us extra towels and knick knacks when we requested them. the location is great as well, there are fast food places all around, a great seafood restaurant a block away, and the Kema boardwalk is 10-15minutes up the road. We were even given a free upgrade on our room as well..Best of all, it was quiet the 3 nights that we stayed there..Can't wait to go back

  • Stayed: June 2010, traveled on business
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Thank A_Tall_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRONTDESK705, Front Office Manager at Americas Best Value Inn & Suites- LaPorte / Houston, responded to this reviewResponded October 1, 2010

Thank you for your review. We are looking forward to having you stay with us again. We are updating our property and wanted to let you know about the wonderful changes we are making. We are now a Days Inn as of September 2010. One more great amenity at this location – Wyndham Rewards Points. Sign up with Wyndym Rewards Today! thanks again, Korrissa-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2010
Google Translation

  • Stayed: June 2010, traveled solo
    • Value
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Thank markusry05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRONTDESK705, Front Office Manager at Americas Best Value Inn & Suites- LaPorte / Houston, responded to this reviewResponded October 1, 2010

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites- LaPorte / Houston

Address: 705 Highway 146 S, La Porte, TX 77571-4835 (Formerly Days Inn LaPorte)
Location: United States > Texas > Texas Gulf Coast > La Porte
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in La Porte
Price Range: $67 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn & Suites- LaPorte / Houston 2*
Number of rooms: 45
Official Description (provided by the hotel):
Americas Best Value Inn and Suites La Porte/Houston, Texas, is situated within the Bay Area of the Houston-Sugar Land-Baytown metropolitan area. We are conveniently located just off Highway 146 and only about 25 miles away from downtown Houston. The city’s rich history invites you to visit nearby attractions such as the San Jacinto Battleground State Historic Site and Battleship USS Texas. Enjoy a leisurely day outside at the Kemah Boardwalk or visit the famous Sunset Sip and Stroll Farmers Market. Golfers can play a round at the scenic Bay Forest Golf Course, named one of the top 20 municipal courses in the state. For your dining pleasure and convenience, Americas Best Value Inn and Suites La Porte/Houston sits among a variety of eating establishments, some within walking distance. Local favorites include Baytown Seafood Restaurant, Blondie’s Bar and Grill, Asian Wok, and Main 101 Grill and Bar. Guests are invited to enjoy the complimentary daily deluxe continental breakfast and coffee in the lobby. Featured hotel amenities include a guest laundry facility and business center. Take a refreshing dip in the seasonal outdoor pool, open from April to October. Take advantage of our business center equipped with computer and the guest laundry facility, open 24 hours. Whether traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Complimentary on-site parking for all types of vehicles with outdoor plug-ins is available. One pet is welcome for a charge. From the privacy of your guestroom, enjoy such home luxuries as a sofa, microwave, mini-fridge, coffeemaker, hairdryer, 40-inch flat panel cable TV with ESPN, iron, ironing board, desk with lamp, table and chairs, and free local calls. Please inquire about upgrading to one of our jacuzzi rooms or spacious suites. Americas Best Value Inn and Suites La Porte/Houston offers an ideal location, competitive rates, and exceptional customer service. Make it your place to stay when visiting the historic La Porte, Texas area. At Americas Best Value Inn and Suites La Porte/Houston, We’ve Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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