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“Hotel is good - service...not so much”

Best Western La Grange Inn & Suites
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Best Western La Grange Inn & Suites
Ranked #2 of 7 Hotels in La Grange
Certificate of Excellence
Reviewed November 22, 2012

The room was modern and well equipped. We had a king suite. It had a king size bed and a sleeper sofa all in one room. It was hard to see the TV from the sofa. The TV was a large flat screen, but channel selection was basic. Separate desk was adequate. The bathroom was large enough and had no issues. Microwave and refrigerator are in the room.

The free breakfast was as expected at this category of hotel. Bread/bagels, dry cereal, oatmeal, waffles, sausage links, scrambled eggs, and fried potatoes. Some fruit. Coffee and juice. Yogurt.

Ample well lighted parking. Located right off the highway, easy access and nearby restaurants but none within walking distance.

The worst part of the hotel was the service. At check in they had a much higher rate than I had reserved at. I argued with them that this couldn't be right although I didn't have a copy of my online reservation with me. They ended up lowering the rate, but still not to what I had reserved at. Nevertheless being tired and late at night I accepted it.

On the 2nd night (Saturday) I tried several times to call the front desk for a recommendation on pizza delivery to the room. I couldn't get an answer. We decided to give up and just go out to eat, when we got to the lobby we found the desk clerk sitting at a table in the breakfast area watching TV. I guess that is why she wasn't answering the phone.

Overall we would not return here because of the bad service. If you're willing to put up with that it's not a bad hotel.

  • Stayed: November 2012, traveled with family
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Thank IIP2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 - 171 of 187 reviews

Reviewed November 20, 2012

I hate to start out a review with a comparison, but I would say this hotel was like a Hampton. Nice rooms, adequate bathrooms, free breakfast with some hot food. I always feel that you never know what you're going to get with a Best Western. We were pleasantly surprised. The front desk was helpful, there was free wifi and they accomodated our group quite nicely (a group of over 100 adults enjoying adult beverages in the parking lot in between events).

  • Stayed: October 2012, traveled with friends
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Thank phazer08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

First time staying at this hotel. The hotel was very clean and the staff were friendly and helpful. Breakfast was included and it was a great way to start the day. Our double beds were very comfortable. Would defintely stay there again.

  • Stayed: November 2012, traveled with family
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Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

I've stayed at this hotel 3 times and I'm very impressed with the value. The rooms are clean and spacious, the staff is friendly, and I love the pool! Breakfast is OK...could use some more fresh fruit or healthier alternatives. I really like the microwave and refrigerator in the rooms. Comes in very handy.

  • Stayed: July 2012, traveled as a couple
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Thank AnnetteTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

Stayed one night for a function in nearby Round Top. Hotel is fairly new and very clean. Paid just under $100.
Pros: cheap enough price- room was fairly good sized & clean- microwave, coffemaker and refrigerator in room- breakfast included- free wi-fi.
Cons: television reception/picture was lousy - ac unit very loud, it would wake you up everytime the compressor kicked in - lots of noise from the other rooms.

Room Tip: Top floor would not have noise from rooms above
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  • Stayed: April 2012, traveled solo
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1  Thank mayorshinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2012

Best Western has 3 hotel tiers... their basic Best Western, which is what the vast majority are; then Best Western Plus which are supposed to be a bit more upscale hotels (and usually are); then at the top a few of their Best Western Premier, which are very nice upscale resort type hotels.

The Best Western in La Grange is classified as a "Best Western Plus". Don't believe it for a second. We're in their Rewards program, have stayed in many of them. This one is as basic as it gets. Looks good from the outside, but then you get inside.

Rooms are clean, but very plain and a bit shabby. Especially the bathrooms... lots of amateurish patching around the shower. But the towels were decent, not the thin ones often found.
No comforter on the bed, just a thin blanket with a sheet atop it. Yes, that's right.
The air conditioning thermostat allowed the room temperature to swing wildly, so that you sleep fitfully between bouts of sweating and shivering.
Although the TV is a high def, there's no HDTV reception. That's really cutting corners.
If you plan using the wifi to get online, be sure to not accept a room near the ends of the hallways. We could find 4 access points on our laptop but all were too weak to connect. The front desk said that was common in the rooms near the hallway ends.
Went down to use the fitness room and found it consisted of two creaky old machines, and about a third of the room was filled up with maybe 20 old CRT tv's stacked around. The fitness room is apparently their storage room. Looked like it had little, if any, use by guests.

OK, here's the BIGGIE! There is little or no sound reduction between rooms. NONE! It's as if the family next door is in the same room with you. LOUD! This isn't an exaggeration. We talked with 3 other parties checking out the next morning and all had the same complaint. If you stay here pray that no one comes back to their room after you finally get to sleep.

One further little trick they spring on you. They place a hold against your credit card (in our case Amex) when you check in, WITHOUT TELLING YOU, for an amount well in excess of the room rate. Then they bill the card immediately for the correct amount, AND leave the hold against the card for 3 days (in our case). Interesting, to say the least. Never had that happen in years of travel across the US and Canada. Even in budget hotels.

All the above would likely be acceptable if this were just another ordinary run-of-the-mill motel with budget prices. But, no... this place bills itself as "Best Western PLUS" with premium prices. It's way over-priced for what it is. You're much better off just moving on.

Room Tip: Stay in a lower floor. The single elevator serves 4 floors and is VERY slow.
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  • Stayed: March 2012, traveled with family
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2  Thank xplorers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2011

Ok, the hotel was just ok.
I think the price was way too high for this hotel.
The room was nothing great, the rest of the hotel did not stand out.
I would not stay here again.

  • Stayed: October 2011, traveled on business
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2  Thank darlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western La Grange Inn & Suites

Address: 600 E State Highway 71 Byp, La Grange, TX 78945-4446 (Formerly BEST WESTERN PLUS La Grange Inn & Suites)
Phone Number:
Location: United States > Texas > La Grange
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in La Grange
Price Range: $124 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western La Grange Inn & Suites 2.5*
Number of rooms: 53
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Also Known As:
Best Western La Grange
La Grange Best Western

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