The room was modern and well equipped. We had a king suite. It had a king size bed and a sleeper sofa all in one room. It was hard to see the TV from the sofa. The TV was a large flat screen, but channel selection was basic. Separate desk was adequate. The bathroom was large enough and had no issues. Microwave and refrigerator are in the room.
The free breakfast was as expected at this category of hotel. Bread/bagels, dry cereal, oatmeal, waffles, sausage links, scrambled eggs, and fried potatoes. Some fruit. Coffee and juice. Yogurt.
Ample well lighted parking. Located right off the highway, easy access and nearby restaurants but none within walking distance.
The worst part of the hotel was the service. At check in they had a much higher rate than I had reserved at. I argued with them that this couldn't be right although I didn't have a copy of my online reservation with me. They ended up lowering the rate, but still not to what I had reserved at. Nevertheless being tired and late at night I accepted it.
On the 2nd night (Saturday) I tried several times to call the front desk for a recommendation on pizza delivery to the room. I couldn't get an answer. We decided to give up and just go out to eat, when we got to the lobby we found the desk clerk sitting at a table in the breakfast area watching TV. I guess that is why she wasn't answering the phone.
Overall we would not return here because of the bad service. If you're willing to put up with that it's not a bad hotel.
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- Also Known As:
- Best Western La Grange
- La Grange Best Western