We made reservations quite some time before going to my daughter's wedding in Kingsville. I have always had a great experience with Hilton family hotels. NOT THIS TIME!
We were told at check-in that our smoking room had been given to someone else and that we would be moved to a non-smoking room. I told them I would have reserved a non-smoking room if that is what I wanted. I told them that if they put me in a non-smoking room, I would try to not smoke in it. But, I would definitely be smoking in at some time or another.
The manager told the clerk over the phone to cancel my reservation and to tell me to go stay somewhere else.
While this was going on, another guest came in and found out that their King bed room had been given to someone else and they would have to stay in a room with 2 queen beds.
The television remote didn't work and actually had a note taped to the back of it by the motel that the remote doesn't work! Good greif, fix the darn thing. Spent more time making a note for it than was spent to fix it!!
The "FREE HOT BREAKFAST" was the worst breakfast I've seen. The way it was hot is to have put it in a microwave or in the toaster!!! The coffee was terrible too.
I say run!!! Don't stay here until they get a new manager. Stay across the street in the new Holiday Inn Express that is almost complete now.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn Kingsville, Texas hotel conveniently located on US Highway 77. We are in the heart of Kingsville just minutes away from the world famous King Ranch as well as the NAS-Kingsville, Texas A&M-Kingsville University and Christi's Spohn Kleberg Hospital. Whether visiting for business or pleasure, the Hampton Inn Kingsville hotel has it all for you. Relax in a comfortable room, take advantage of free high-speed internet access and enjoy a free hot breakfast each morning. ... more less
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- Also Known As:
- Hampton Inn Kingsville Hotel Kingsville
- Kingsville Hampton Inn