By looking at the hotel building and inside of the room; the first expression was very good. It appears to be a relatively new hotel (or remodeled very recently). Although the weather didn't allow us to enjoy the pool, it appeared to be in very good condition. The front desk staff was very friendly upon check-in (late at night); process was efficient.
However, when we moved our luggage into the room and started using the room amenities (e.g. bathtub, sink, etc.), we started to realize that the cleaning staff was letting this hotel go.... long hair strings (not just one, quite a few in fact) in the tub and sink, soap scum like stuff was on the side of the tub ( I washed them off with soap and hot water), WiFi didn't work on my laptop; to top it off was the breakfast, the orange juice was so diluted it tasted like water; the waffle mixture was also diluted so it came out like crepe instead of waffle.
I paid almost $100 for one night in the middle of nowhere. I purposely booked Best Western because I was sold by the Best Western branding (TV commercial) and believed that it is a bit above Comfort Inn or Days Inn so I decided to stay at Best Western (to reward my family after a day of harsh driving). Silly me...I should stick with Hampton Inn, Comfort Inn or Days Inn.
Serving diluted products is an insult to the customers. I would rather you don't serve waffle and orange juice at all. Even in the middle of nowhere like Kingsville, we can tell the difference between crepe and waffle. This is totally unacceptable.
- Official Description (provided by the hotel):
- Welcome to Kingsville's only 3-Diamond AAA rated hotel, the Best Western Kingsville Inn. Enjoy our well furnished, large spacious rooms with 37 Inch Lcd Televison, including free HBO. For your comfort, all of our guest rooms include a king bed or two queen beds, refrigerator, microwave, coffee maker, iron and ironing board, alarm clock radio, hairdryer and full-size desk with dataport phone. Start the day right with our free "Full Hot breakfast". ... more less
- Reservation Options:
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- Also Known As:
- Kingsville Best Western