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“Nice and Convenient” 5 of 5 bubbles
Review of Hilton Garden Inn Killeen

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Hilton Garden Inn Killeen
Ranked #8 of 33 Hotels in Killeen
Certificate of Excellence
Bryan, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice and Convenient”
5 of 5 bubbles Reviewed January 24, 2013

Very close to many food establishments and shopping possibilities. Made to order breakfast was delicious and the servers were polite. Housekeeping staff were quick to solve an issue with a missing iron and ironing board and provide our children with a treat for our inconvenience. Would definitely stay here again when in the Killeen area.

Room Tip: Ground floor and first room in the hall was a bit noisy. Ask for something higher or further down th...
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  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BKbcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKilleen, General Manager at Hilton Garden Inn Killeen, responded to this review, January 25, 2013
Good Afternoon BKbcs!

Thank you for taking the time to provide Trip Advisor with a review about our property! I am very delighted to hear that you enjoyed your stay with us. If there is anything that I can do to be of further assistance to you please don't hesitate to contact me directly. We are looking forward to having you back with us during any trips to Killeen in the future!

Have a wonderful weekend!

Cheryl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
    145
    65
    32
    21
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Anchorage, Alaska
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed January 13, 2013

I just spent five nights at this hotel and changed my room twice. Walls separating the rooms are too thin and noises from adjacent rooms and the hallways are easily heard. The heating/cooling system is noisy and does not keep a consistent temperature. Unfortunately, this Hilton Garden Inn doesn't offer healthy breakfast choices at all. The eggs are not fresh (packaged), pancakes come out of a machine, greasy sausages, juices from a machine, all the foods offered are high in fat, sugar, carbohydrates and just of poor quality. The fitness room lacks weights, very very small (like an afterthought), only offers four cardio machines and for a hotel such as this is totally unacceptable. The internet speeds were painfully slow and to either upload or download simple files, one must wait and wait - completely unacceptable (not able to complete my work). They do not have 24/7 maintenance available, or even someone on-call, so expect to change rooms if you have a problem (if they have the availability). On the upside, the staff is very nice and attentive, yet they do not have much to work with. All I can say is without the positive energy the staff has, you would not see one positive review.

Room Tip: Street side rooms have a fair amount of tractor trailer traffic.
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  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Vmo9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKilleen, General Manager at Hilton Garden Inn Killeen, responded to this review, January 14, 2013
Please accept my sincerest apologies that you had such a challenging stay with us this past week. I will be sure that all issues that you addressed will be brought to each departmental manager's attention. We thank you for your opinion and apologize again for such a disappointing stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
73 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed December 9, 2012

Never thought I'd find myself in Killeen but this hotel was very nice and located in a busy area. Mall was close by and lots of places to eat. The room was big and bed was comfortable. Free Cookies in the Lobby and saw a sign for breakfast but left to early to try it.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djkBuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 1, 2012

Just spent a week at the Hilton Garden Inn, wow the people there truly made it a great stay. On my last trip we stayed at Marriot properties, was I ever glad to get back to Hilton, Ms Sarah Rogers, Lacey and Brittany were very helpful from checking in to making sure our FEDEX stuff was there for us when we got in, how about having to upload software on to 36 computers, no room in your room, Ms Sarah found a room to work on all at one time, AWESOME!!! I also want let you know even if the breakfast area is crowded Ms Tonia Witt and her crew will make sure you get what you want hot and fast. Service was always great, thanks to a great team we had a great stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eod4jcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
191 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed November 18, 2012

I normally stay at higher end hotels and was a bit nervous to be staying at a Holiday Inn. I should not have worried as this is a really great mid priced hotel. Great and I mean really friendly and professional front desk. Actually every staff member I came across was friendly and cheerful. I just needed a place to rest while dealing with a family crisis and kept the do not disturb sign on my doorknob. They honored my wishes and did not enter my room but on the third day a not was slipped under my door asking me to let them know if I needed fresh towels or toiletries. It's the little things that I appreciate!

Stayed October 2012, traveled solo
Helpful?
1 Thank rupacked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Myself and my work team stayed at the Hilton Garden Inn in Killeen this past week. We had a great few nights. The rooms were clean and had mini fridges and microwaves (large enough for a large popcorn bag). The breakfast in the morning is not complementary, but is delicious with yoplait yogurts, berries, and to-order made omelets and french toast. In the afternoon/evening, fresh cookies, lemonade, limeaid, and lemon water were available in the lobby. Also, the hotel is close to several eateries and a super walmart (for supplies).

Down sides: if you don't have the air on in the room, the wallas are paper thin and you can hear people in the adjacent rooms and hallway. The wifi is NOT FAST at all, it took a long to to view just one paper on line, and the wifi would frequently cut-off.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mell O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killeen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 5, 2012

I was taken by surprise by the politeness and the great service by the employees. I am in the military and it was very comforting to have a home away from home. Thank you for the hospitality! I will recommend the hotel to friends and family!

Room Tip: High floors have better views
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  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mathew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Killeen

Property: Hilton Garden Inn Killeen
Address: 2704 O W Curry Dr, Killeen, TX 76542-2600
Phone Number:
Location: United States > Texas > Killeen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Killeen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Killeen 3*
Number of rooms: 102
Official Description (provided by the hotel):
Ideally located in the heart of Killeen, off Highway 190, the Hilton Garden Inn Killeen hotel offers year-round entertainment only a short distance away. Walk to Restaurant Row or explore the fascinating antique stores in the beautiful town of Salado. Killeen Conference Center, Killeen Mall and Fort Hood are also within just a few miles from the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Killeen Hotel Killeen

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