I am an avid Honors hotel guest and have been for a while. I had certain expectations that were not met unfortunately however I did get a couple of hours to relax. I was there for a Saturday and Sunday night. Upon entering the hotel to check in on the first night, I was disappointed that I had to search around for someone to assist at the front desk. I was told that there would be water and pretzels the room and there were not. I was not provided a breakfast coupon. Despite this, I did get a good night's rest. The second night, after getting a new room assigned, I did get the water, pretzels, and breakfast coupon. However, I was rudely awakened by the sound of a loud cricket inside of the air vent. It started chirping around 1am and never stopped. I recorded the sound and had my daughter as a witness as I tried to kill the vent. I wasn't so lucky. During my stay the pool and the hot tub were both inoperable, something I so desperately wanted to use in the Texas heat. Again, as I went to check out, there was nobody at the desk so I was not able to speak to the manager regarding the cricket in my room. I do value the Hilton hotel chains. I felt like I could have spent a night at a Motel 6 or Super 8 and saved half of my money in these instances. If I visited, I probably would stay again, but this time, I would physically check out all the amenities prior to giving up my credit card. The location was great and very close to restaurants and the military base. Management needs to pay attention to detail.
- Official Description (provided by the hotel):
- Ideally located in the heart of Killeen, off Highway 190, the Hilton Garden Inn Killeen hotel offers year-round entertainment only a short distance away. Walk to Restaurant Row or explore the fascinating antique stores in the beautiful town of Salado. Killeen Conference Center, Killeen Mall and Fort Hood are also within just a few miles from the hotel. ... more less
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- Also Known As:
- Hilton Garden Inn Killeen Hotel Killeen