Stayed here during the Shakespeare Festival- our third stay at this property. For the first time, we were disappointed in a Hampton Inn. Our room smelled musty or smoked in and fronted on the highway. When we asked the front desk for about a different room, we were told that there were only two other rooms, both fronting on the highway, yet only about a dozen cars were in the lot that night. When we went to the pool, we found a tiny sign announcing that it was out of service. Last, even though we had a prepaid room, our credit card was charged for the room a second time. It took several calls and abont 20 minutes of my time to get this resolved.
The staff was friendly and the property generally clean. Hope they can resolve the service glitches.
- Official Description (provided by the hotel):
- The Hampton Inn by Hilton Kilgore is located very near Interstate 20 and less than two miles from the city center. Start your day with a free hot breakfast featuring our famous waffles every morning or grab Hampton's On the Run Breakfast Bags™ (Mon-Fri). Enjoy free high-speed internet access in every room, get caught up on work in our 24-hour business center or keep up your workouts in our fitness center. ... more less
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- Also Known As:
- Hampton Inn Kilgore Hotel Kilgore