A true bait and switch place! The room advertised looked nothing like the room given to us. We thought we were reserving an upper class room when we opted for the Upper Cabana room and got a plain double room with a sleeper couch that needed the mattress replaced several years ago. We thought they had given us the wrong room, but they said this was it when we went and asked. On top of that, the beds did not look like they had been changed (and there were sheets missing) when we finally got ready to use them that first night. The front desk Staff was very helpful when we asked for clean sheets and they came and did them at midnight themselves!... After we had to go to the front desk to get them to come. Their excuse was that it was a very busy weekend and they were full, so housekeeping was swamped, and they probably overlooked it. WHAT?! I informed them that I work in the health field and that is not an acceptable excuse!!! Keeping the rooms clean should be the utmost importance. Do they know what can be transferred through bodily fluids?! As for Pros, the Staff was very friendly to us, very helpful, the breakfast buffet was AWESOME!, and it's right in the middle of a Walmart, a Starbucks, and a Mamacita's.
- Official Description (provided by the hotel):
- 166 rooms, With native stone architecture and proximity to the beautiful Guadalupe River, the Inn of the Hills is the landmark hotel for the Texas Hill Country. ... more less
- Reservation Options:
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- Also Known As:
- Inn Of The Hills Hotel Kerrville
- Inn Of The Hills Resort And Conference
- Hotel Of The Hills Conference