Since two prior emails (sent to the contacts listed on their home page) had been ignored, I called 24 hours prior to my arrival yesterday and inquired about an industry discount. I reconfirmed my reservation and changed it from my maiden name to my married name and was informed there was an industry discount. Upon arrival I was told no, not on weekends. Since I had reconfirmed my stay, I should have been informed that the discount doesn't apply. As a travel agent for a large credit card company I frequently book clients on a strict per diem. I cannot book people under one rate confirmed by the property and then find out that they are not getting it when they get there. Also, for the business traveller or anyone who has children connected to this century, you will find the outlet placement odd. If you want to use the lamp and/or clock by the bed you've used up your outlets. In order to plug in your laptop, blackberry, iPod or anything else for charging you will find four outlets in the anteroom to the bathroom opposite the sink. I suppose the ironing board would have to be used as the desk, which is fine since there isn't an iron in the room. Obviously the desk is merely decoration since it is not near any outlets. The hotel offeres a complientary breakfast buffet, entry to which is secured by a ticket you have to go stand online daily at the front desk to receive. Many of my corporate clients are on a strict schedule and do not have to time to stop for a ticket every day. I'm sure this practice keeps quite a few people from taking advantage of something they've actually paid for. I did check and there is no residual credit for not eating the buffet if standing in line (like a child for a ticket) is not part of your daily schedule. The bathroom floor is not even, so when opening or closing the door (room 277) if you do not have a linebacker staying with you, it is very difficult to fully open or close. If you use the restroom at night and try to open or close the door, the sound of the door scraping on the floor will wake everyone but the deepest sleeper (as in a coma) in your room. I do not recommend staying here if you are on a budget (since you may not pay what you were quoted), if you like privacy and wish to close or open your bathroom door, or if you have any electronics you want to charge or sit and use at the desk.
- Official Description (provided by the hotel):
- 166 rooms, With native stone architecture and proximity to the beautiful Guadalupe River, the Inn of the Hills is the landmark hotel for the Texas Hill Country. ... more less
- Reservation Options:
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- Also Known As:
- Inn Of The Hills Resort And Conference
- Inn Of The Hills Hotel Kerrville
- Hotel Of The Hills Conference