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“Nice Hotel, Big Room”

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Holiday Inn Express Hotel & Suites
Ranked #6 of 14 Hotels in Kerrville
Certificate of Excellence
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice Hotel, Big Room”
Reviewed September 28, 2013

We stayed here whilst traveling back in March.

It was comfortable, the room was large and there's a nice Texas shaped pool you can see from your balcony.

The staff were very friendly, more then happy to assist us when required.

The hotel is located just up behind a Cracker Barrel restaurant, we like those so this was a welcome surprise.

Also its located a little bit away from the town centre which is good for us, as we prefer to be away from the CBD.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
    66
    71
    18
    14
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pendleton, South Carolina
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 25, 2013

We stayed here one night on a 21 night road trip. The hotel has easy access to Interstate. It is a beautiful hotel. The best one we stayed in on our trip. Recently renovated. We had a King suite. It was large with high ceilings. We had 2 HD TVs with lots of channels. There is an outside pool and hotub area that is beautiful. We noticed some rooms have balconies overlooking the pool. We highly reomend this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golfcouple2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, Texas
Level Contributor
187 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 15, 2013

Very pleased with the accommodations here. I think the desk clerk said $2 million dollar renovations were just completed and the room just sparkled. Very efficiently laid out with desk, easy chair, lighting, mini refrigerator and nice bathroom and amenity package. Good internet access.

The breakfast area is clean and offered the standard fare for Holiday Inn's - but it sufficed. They have a Texas shaped pool which is pretty cool, and lots of deck chairs.

The front desk clerk (did not get his name) was very efficient and helpful. Have the feeling we'll be staying there again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ncftx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
387 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed July 29, 2013

We stayed for 2 nights while attending a wedding in Kerrville. This hotel is next to the Best Western; the Holiday Inn sign is very small and the hotel is set far back from the road. Our room was newly remodeled and spacious. The pool area was nice. We sat outside and enjoyed the breeze one evening. The breakfast selections were okay. The automatic pancake maker does not make good pancakes; wish they had a waffle maker. There was one person restocking all the breakfast items and she didn't seem to have time to wipe the tables. Tabatha at the front desk was friendly and efficient. We usually stay at Marriott-branded hotels, but there are none in Kerrville. We will probably try a different hotel next time we're in Kerrville.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank TravelIntl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, August 13, 2013
Dear TravelIntl,

Thank you very much for sharing your experience with us. Let me take this opportunity to apologize for the inconvenience you experienced during breakfast. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. I appreciate your feedback as this is our best resource for improving guest services

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2013

My family recently stayed to start our road trip on 6/28 and end it on 7/6. This was by far the best hotel we stayed at during those 9 days. Entrance was beautiful and had that new smell. Front desk was fast, helpful and polite. Especially our last night when we needed a place to crash last minute. Rooms were very spacious and clean. Our 2nd stay was a suite with a great patio for relaxing with coffee Sunday morning. It overlooked the Texas shaped pool and beautifully well kept grounds. This is the only hotel my family will stay at in Kerrville from now on.

  • Stayed July 2013
    • Value
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    • Rooms
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Helpful?
Thank TXmomma99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, OK
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 5, 2013

Stayed June 28-July 1 for family funeral in town. Hotel had signs up everywhere about their "complete remodel" and apologizing in advance; it looked like most of it was done. We were in room 220--2nd floor, handicapped accessible which was not a request, directly across from the elevator but there was zero noise at night. Room was huge-immaculate, king bed, very comfortable bedding and pillows. (I'm so glad hotels seem to finally have gotten the message about the awful hard pillows!) We had a large flat-screen TV and surprise: a hotel TV menu which was actually easy to navigate through! Plenty of hangers in the closet; tons of towels in the large bathroom. Despite the drought in the area and the "please reuse your towels" sign, our towels were changed every day. All appliances in the room and bathroom worked. There was a fairly standard full breakfast buffet in the lobby. We saw lots of families of all ages and there were choices available for everyone. I do wish hotels would start putting granola or muesli in with their cereal choices as well as more varieties of fruit. Without exception the customer service was fantastic. Everyone very pleasant and happy to greet the guests. We would definitely stay here again. Great job, staff!!

Room Tip: 1. When exiting from I-10, the hotel sign is very hard to find and it's tiny! Hotel is located b...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank chocirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 3, 2013

We arrived in the middle of this massive remodel. They had just finished carpet in the hall and in the room on our floor. We saw them installing new TV's. The bathrooms looked so nice they must have just finished that too. They had not changed out the drapes yet and they looked terrible and were held together by duct tape. So the place probably really needed this overhaul. We were impressed with the carpet quality and color scheme. Very impressive. The bedding was nice and comfortable. The breakfast was typical and plentiful. Location was very easy to get to and very quite. So after the remodel it would be wonderful and hard to find something to complain about.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairwayfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 2114 Sidney Baker St, Kerrville, TX 78028-2535
Phone Number:
Location: United States > Texas > Kerrville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kerrville
#5 Business Hotel in Kerrville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Kerrville is a brand new hotel featuring 64 guest rooms. All rooms offer microwaves and refrigerators, hairdryers, iron/boards, coffee-makers, dataports, speakerphone, 27' TV with cable offering HBO, CNN, ESPN. The Holiday Inn Express Hotel offers 40 suites which include separate seating area with second 27' TV, sleeper sofa, wet bar, some offer balcony over looking pool. Hotel features large Texas shaped pool, Star shaped hot tub, fitness room, guest laundry, deluxe continental breakfast, interior corridors. Meeting rooms and hospitality room available for functions. Visit Kerrville, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Kerrville
Kerrville Holiday Inn
Holiday Inn Kerrville

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