Our motorcycle club has been traveling all over Texas and surrounding states for years. We take several trips a year and have dealt with dozens of hotels.
This hotel was the worst experience we've ever had.
We called and spoke with Co-Manager Ashley in February 2009, asking to block a group of 20 rooms for April 17-19. We negotiated a per night rate for our group, and she was made aware that each person would be calling individually to make their own reservations. We agreed that to be fair to the hotel, the unreserved rooms from our block would be released back to the hotel on April 1 - BUT this wouldn't happen automatically. We were told the organizer making the arrangements would need to call and release the rooms or ALL the rooms in the block (regardless if they were individually reserved or not) would be charged to the organizer personally.
This was all negotiated over the phone. No contract was signed, and no other written policy was communicated.
Each person called and reserved their room, using the block and the rate that was reserved for our group. When inquiring about the cancellation policy, some individuals were told 24 hours notice was needed, while others were told the cancellation deadline was April 1.
March 31 the organizer called and released all the rooms in the block that were not individually reserved.
Our trip was scheduled for April 17-19. Earlier in that week, it was evident that we were to have really bad weather Friday - the travel day for our group. Several members decided not to go because they didn't feel safe riding that distance in the rain. They called the hotel mid-week and asked to have their reservation cancelled per the 24-hour cancellation policy. They were told the cancellation policy for the group was April 1, and that their credit cards were already charged back on April 8! 10 days prior to our arrival date! As stated above, we have dealt with dozens of hotels in our travels, and this was the first one that didn't allow individuals to cancel with a 24 hour notice.
To the hotels credit, they did extend a credit to be used for a future stay.
Our group had a total of about a dozen rooms. During our stay, several examples of poor quality and service (in addition to getting charged for rooms of people that couldn't travel) included : days where we didn't get maid service - including no clean towels (when calling the front desk we were told some of the staff hadn't reported to work that day and the towels were still being washed); 1 room had a broken curtain fixture and the curtain had to be shut in the door to keep it closed; the hotel claimed to have recently renovated, but several people that had visited the hotel last year said the only renovations they noticed were new furniture in the lobby and a new restaurant/bar area; the cereal and bagels that were served for breakfast were stale; most rooms didn't have hair dryers, even after being told each room had one.
Our motorcycle club will not be visiting this hotel again. And we have made other motorcycle clubs in the DFW area aware of the problems we had. We hope this post will keep others from having a similar experience.
- Official Description (provided by the hotel):
- Econo Lodge in Kerrville, Texas near the Schreiner University Conveniently located off Interstate 10 in the heart of Hill Country, the Econo Lodge(R) in Kerrville, TX is located just minutes away from the VA Hospital and Schreiner University. This pet-friendly Kerrville hotel offers easy access to a variety of local attractions, including Kerrville-Schriener Park and: •Louise Hays Park •Comanche Trace - Golf •Kerr Art & Cultural Center •Guadalupe River •Museum of Western Art Regional attractions like Lost Mapels State Park, Fredricksburg and Enchanted Rock are just a short drive away. Enjoy amenities like: •Free continental breakfast •Free wireless high-speed Internet access •Free parking on premises •Guest laundry All guest rooms offer a recharge device and cable television. Some rooms feature a microwave and refrigerator. The Econo Lodge in Kerrville, Texas is your easy stop on the road for great hotel rates. Book today for the best hotel rates around ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Hotwire, Priceline, HotelQuickly, getaroom.com and Orbitz so you can book your Econolodge Of Kerrville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Big Texas Hotel