My husband left his over night bag in the bathroom when we checked out. When we got back to Austin, we called and offered to drive back down and get it. (It is about an hour away.) The person on the phone assured us that was not necessary, they would mail it to us and charge our credit card. A week went by and no bag. We called again and were assure it would be mailed soon. I sent two e-mails to the motel and finally one to the corporate office. No bag was delivered but the owner called and said the bag would be FedEx-ed to us at their expense. It has been a week and the bag is still not here. The motel is old but clean but the management does not know how to provide good customer service.
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- Also Known As:
- Kerrville Days Inn