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“Rude staff, dirty rooms, broken heater, breakfast non-existant”

Super 8 Houston West Katy
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Super 8 Houston West Katy
Ranked #20 of 20 Hotels in Katy
Ponchatoula
1 review
“Rude staff, dirty rooms, broken heater, breakfast non-existant”
Reviewed December 30, 2012

The check in clerk tried to get me to take her to breakfast since they didn't have anything there and I questioned her about it. There was hair all over the bath tub and the sink. The bed had a serious sink hole in the middle. Would definately not recommend this room to anyone who likes to stay somewhere decent while traveling.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesBarras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    8
    4
    13
    8
    31
See reviews for
15
8
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19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
New Orleans, Louisiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 23, 2012

Required several night's stay - took a financial loss JUST to check out after first night (stayed elsewhere). Parking was TERRIBLE. Fortunately we had our coach being worked on at KATY Camping World - we would NEVER have been able to have our property safely parked - the hotel, of course, does NOT disclaose this NOR do they care.

Internet did not work and was NEEDED and DISCUSSED at reservation - again they DID NOT CARE and DID NOT make restitution.

Breakfast was BEYOND junk and laughable!!!!

Pricing was not inexpensive relative to these 'cheap' hotels.

NO place to walk our dog, though delcared a pet-friendly environment :(

Shameful mismanagement

Unpleasant staff (as others have declared here).

Room was decent enough, for the price and relative

Go elsewhere

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USStanTheMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MARBLE FALLS
2 reviews
Reviewed October 28, 2012

Had bugs on my bed. The price was high, they wrote the second room price in pen on my copy of the bill.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank BROWN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KATY
2 reviews
Reviewed October 19, 2012

Our stay was required when work was being done in our home. There was nothing extraordinary about this facility. It was clean however the parking lot is very tight especially when trucks take more than one space. There was not interaction with the staff other than check-in and she was not overly friendly. We're fans of Motel 6 and I forgot there is one almost next door. Since I made the reservation the morning we needed the room, it could not be cancelled.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank NATHALIE S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Houston West Katy

Property: Super 8 Houston West Katy
Address: 22157 Katy Fwy, I-10 West Exit 743, Katy, TX 77450-1740
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #20 of 20 Hotels in Katy
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Houston West Katy 2*
Number of rooms: 30
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