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“Nice property, if you can find the entrance”

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Comfort Suites at Katy Mills
Ranked #12 of 21 Hotels in Katy
Certificate of Excellence
Buffalo, New York
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice property, if you can find the entrance”
Reviewed March 23, 2014

I have stayed at this hotel twice. It is very modern, clean and well kept. Beds are very comfortable. My last stay however, I wanted to extend 3 more nights, at the rate I had been paying, $99. The night auditor told me I could. When I went back down to the front desk a few hours later, the day clerk told me it would be a rate of $115, then $171 for the next 2 nights. I went down i-10 to another hotel after they wouldn't change their minds. The rooms are quiet, but have a very ugly view of the strip mall behind the hotel.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank FedUp2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    89
    27
    13
    5
    4
See reviews for
57
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Texas, the Lone Star State
Level 6 Contributor
368 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed February 17, 2014

Very rarely do I have no complaints about a hotel property. But our stay at the Comfort Suites at Katy Mills was pretty much perfect. The suite was large, comfortable, and squeaky clean, with one of the best beds I've ever slept in. The bathroom was big, well-stocked, and again, clean. What a pleasure to eat a hotel breakfast in a large, pleasant dining room with both tables and booths - very different from the tight squeeze you usually find. Hotel location is great, staff is professional and courteous. It's a no-brainer - we'll return to this hotel.

  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank HappyPenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 10, 2014

I know I shouldn't expect much from Katy Mills.. but the view was pretty awful. You either get I10 and the service road or the back of a dilapidated strip mall. But the inside of the hotel was very nice and very clean! The room was big and the staff was very nice. If you are doing business in the area its a great hotel!

  • Stayed February 2014, traveled on business
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    • Cleanliness
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Helpful?
1 Thank SofiaNOLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 28, 2014

Stayed one night Jan 2014. Hotel was clean and comfortable. Room was very nice. Close to highway but very quiet in room. Elevators were malfunctioning while we were. The call button on the 3rd floor wasn't calling the elevator. Front desk would send elevator to 3rd floor every 5 minutes. I didn't even realize it was not working until someone else thanked the staff for their thoughtfulness.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bldgdr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
Reviewed January 27, 2014

Made a quick stop. Hotel is VERY clean. Which is great. Beds were really comfortable and the breakfast bar was a nice surprise. I travel a lot and this was a wonderful stay. Right off of I10, close to the mall and stores. Very convenient.

  • Stayed January 2014, traveled on business
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    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Stacy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ash G, Manager at Comfort Suites at Katy Mills, responded to this review, January 28, 2014
I want to thank you for review and appreciate the comments.

We hope to see you soon again and may you be safe in your travels.

Thanks

Ash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SAN ANTONIO
Level 6 Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 10, 2013

My wife and I stayed at this hotel prior to a cruise. The hotel was clean, comfortable and near restaurants and shopping. (mall) This hotel is not near the cruise port and we stayed there for other reasons also.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank TOMMUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ash G, General Manager at Comfort Suites at Katy Mills, responded to this review, December 15, 2013
Dear Jeffrey,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2013

perfect location,next to shops, clean,1 year old hotel,people were so helpful and kind,food on the breakfast buffet was delish, will be back in 6 months to visit my grand-son in katy. did not think much of houston on my last visit but i love this area. beb was fantastic ,better than the one i have at home. no complaints what so ever.good job comfort suites katy and thank-you.!!!

Room Tip: my room was perfect,faced the front of the building ,it was quiet even though it faced the highway...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank helen994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ash G, General Manager at Comfort Suites at Katy Mills, responded to this review, October 21, 2013
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites at Katy Mills

Property: Comfort Suites at Katy Mills
Address: 25115 Katy Frwy (I-10), Katy, TX 77494
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 21 Hotels in Katy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites at Katy Mills 2.5*
Number of rooms: 88
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