Been here a couple of times, the staff is friendly and helpful (maybe too outgoing for some, but I love it), especially on the first visit, when an explanation of the concept was needed.
There is a great variety of ingredients and spices here, and I suspect that the few people unhappy with the meals are not very experienced with mixing and matching such diverse tastes, and might even have done the classical mistake of adding all the different things you like in one bowl - that is never a success.
Small bowls? I normally take a to-go box from this place for my lunch the next day, and I am 6'1" 205lbs. Only when I don't fill the bowl to the brim am I able to eat it all.
Fresh ingredients, fast service, maybe a little hectic atmosphere,