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Quality Inn DFW-Airport
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Reviews (546)
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All reviewswafflesdfw airportbiscuits and gravyhot breakfastfree breakfastrecommend this hotel to anyonemini fridgedecent breakfastlate checkclean roomsgas stationclose to the airportshort staypark and flyfree shuttle servicebed was comfortablean early flight
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523 - 528 of 546 reviews
Reviewed July 17, 2007

Where do I begin. I was having my out of state guests stay at this hotel for my wedding. When my guests called they were told that there was no reservation for my wedding. That went on all the way up to the week before my wedding. Whenever the front desk staff did find our reservation, they did not know how to take the reservation. Then they told my guests that they needed to talk to the sales office. They would then transfer the call, but no one answered and there was no voicemail. The calls bounced back to the front desk. The front desk then took a message and some of my guests never got a call back. The front desk was never aware of the time when one of their main sales managers were not in the office for about three weeks. They just continued to make up excuses about where she was such as at lunch or she has left for the day. They hired a new front desk staff that speaks poor english and he can not understand english well either. They charged my check card extra fees that were not exactly in the contract. Then they overcharged me and never admitted it. I was promised cheaper rooms because of how many rooms we were reserving and never received them. I would say if you care about your stay do not make it here. This is the worst customer service I have ever experienced and I will never return.

  • Stayed: July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank irtgbms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
greenville,tx
12
Reviewed May 28, 2004

Great staff, comfortable surroundings. Not fancy but clean, comfortable and kid friendly. Planning on taking my grandaughter on my next visit. The van took us to the train stop. We had dinner in Ft. Worth and returned.The air-coniditoner went out and by the time we got back from dinner, a new one had been installed. For the price, location & ammenities, it's very good.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Lowell, AR
16
Reviewed February 25, 2003

The rooms here are clean and pretty low on the frills and fuss, but the people are very wonderful! We wound up here when the DFW Airport cancelled all flights out due to weather. We (family of four, with 2 small children) had been in Tampa earlier, and unfortunately were still dressed for 75 degree weather. Admittedly, we should have been a lot better prepared. The hotel was filled to capacity with travelers whose plans had been disrupted, but the counter staff stayed calm through the waves of people, and the next morning the complimentary continental breakfast was more than adequate for all the weary travelers. They even had pre-measured waffle mix in cups with a hot waffle iron. Apple juice, orange juice and milk--whole and 2%, coffee as well. When we asked the man (Willie) behind the counter about getting a taxi to go to a store and get some more appropriate clothing for the kids, he offered to take us himself (and did). Anyway, the hotel itself was fine and clean, but let me tell you, the people there were some of the best you'll ever come across!

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2017
Google Translation

  • Stayed: December 2016, traveled solo
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2017
Google Translation

  • Stayed: November 2017, traveled solo
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yogin P, General Manager at Quality Inn DFW-Airport, responded to this reviewResponded November 14, 2017

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