I booked my reservation through Hotwire and just needed a weekend stay for a good price very very last minute. It's true when they say you get what you pay for! Upon check in, I was given a key to someone else's room. Upon returning to the desk to inform them, they made me and my 12 month old daughter wait 15 minutes while someone went to check the room and verify before giving me keys to another room like they thought I was lying about it! When the employee returned, the front desk agent gave me keys to another room. I went up to that room and upon entering the room, I was greeted by the toilet making a very loud noise while the water was running in the tank. When I entered the restroom to see what was going on, I noticed dried urine stains all over the toilet seat. So, me and my daughter again had to go down and change rooms. I finally got a decent room but was missing my refrigerator and microwave that I had requested (and paid extra for). They finally got it moved from the first occupied room and into my current room. My overall check in process took almost an hour before I finally got settled in a decent room. It was late when we checked in on Friday about 10pm and so we went straight to bed and had to be up early in the morning for a game. When we returned to the room Saturday night, we realized that the refrigerator quit working and our daughters milk had spoiled! When we called the Front Desk, she informed us that we were not going to be able to get another one until the next morning! How inconvenient!
I would not recommend this hotel to anyone! The staff was nice but service was not. This hotel used to be a Ramada but I am assuming lost it's flag. It is a very old hotel that is much need of upgrades. My suggestion to them would be to have designated rooms with WORKING microwaves and refrigerators to ease labor on staff moving it from room to room when someone requests one. I work in the hotel business and I would be embarrassed if this was how my staff provided service. You need to build quality to get quantity!!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Priceline, Booking.com, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your DFW Airport Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dfw Airport Hotel Irving
- Dfw Airport Hotel And Conference Center
- Ramada Hotel Irving