We like this hotel, but the bed sounds like grandma's old spring mattress, and it sags in the middle, the powered eggs are just that powered. And yet we keep coming back! get new mattresses PLEASE!!!!!More
- Free Wifi
- Free Parking
We like this hotel, but the bed sounds like grandma's old spring mattress, and it sags in the middle, the powered eggs are just that powered. And yet we keep coming back! get new mattresses PLEASE!!!!!MoreShow less
Dear Thomas G,
We value your business & appreciate your feedback.
Both items that you mention -- mattresses & breakfast -- are our top priorities in changing. We utilize these comments to fine tune our continuous improvement strategy.
We look forward to seeing you on your next trip. Regards.
We stayed here prior to an early flight out of the country. The rooms were spacious and clean. With WiFi, a gym, and a great breakfast it'd be an excellent choice for a longer stay in the area on business. Best of all the price was quite reasonable.
Why oh why did I book this hotel. Yes, I thought the reviews were ok - seemed to indicate good value, pictures looked ok (I know - never trust pictures). Well, if you are down to your last penny and cannot afford anything else, and you're able to eat the most appalling food called 'cooked breakfast' and you can sleep ok on wooden planks ( which is what the bed felt like) with pillows like rocky mountains, and an air conditioner which emits more noise than the jumbo jets flying outside your window, then by all means stay here. The rooms were larger than normal, with a sitting area, the bathroom smaller than normal - only one person at a time for brushing teeth please - but the towels have to be the tattiest I have ever seen in any hotel or motel in my life. My old doggy towels are in better condition. The hotel is clean and the staff very friendly. After seeing the breakfast fare, I headed across to the Marriott and paid for something decent. Why oh why didn't I book the Marriott?!
First of all, I would like to apologize for your recent experience with us.
We are in the planning stages of an upcoming renovation which will address the areas where we let you down. We take pride in our hotel's cleanliness and staff and as such, appreciate your compliments.
Our goal is to always make things "right" during your stay, something we regrettably will not be able to achieve in your case. Please contact me directly at the Property if there is anything that we can do for you at this late stage. Regards.
Stayed hear visiting friends in Irving. Good location and good service an would recommend highly. Room was big and comfortable and the wifi worked great. The breakfast had a good selection and the attendant was very attentive.
This hotel is the best. We stay here often and find it to be perfect for us. The value is just right for our budget, not too expensive but not so cheap which can be a good thing in many cases. We find it cozy, clean, and the staff is always so helpful. We love the Christmas tree at Christmas time. We love the lobbey as it is always so inviting and homey (if that's a word). I love that the rooms are all inside. We love the breakfast room.
Well, the layout is perfect for us. I come here to Dallas often to see the kids and grandkids. I like to stay here even though I'm always welcome at their homes. It's just a good deal all the way around.
We stayed here twice (at the beginning and end of a 10 day trip).
Upon our first arrival – we were extremely jetlagged, had nothing booked and took a chance using the (genius) self-serve, touch-screen booking service at the baggage claim area of DFW airport. It rings directly through to the hotel of your choice, we made a booking and the receptionist (Blanca) advised us of which area outside the airport to stand (that was the closest to us) for the free shuttle pick up.
We were fortunate that we were picked up straight away (I guess, from reading other reviews – this can be a bit hit and miss – we waited longer our second time, but we knew what to expect, so we weren’t worried).
Check-in was quick, we can’t praise Blanca enough – she was great assisting us over the phone and then with our needs when we checked in! Not realising this was a Best Western Hotel & Suites – we were pleasantly surprised by the extra room (literally – it’s like having an extra room – with a sofa and coffee table) and the spacious bathroom.
We slept well that night – the bed was king sized and comfortable – we had no issues with noise from outside or from other guests and woke up feeling fresh the next morning (we had just flown in from Europe – so a good nights sleep was needed!).
Breakfast the next morning consisted of a choice of bagels, bread and biscuits (or scones if you’re not American!), a sausage (possible vegetarian?) scrambled eggs, jams, peanut butter, juices, teas and coffee. There were also two (self-serve) waffle irons, which was a novelty for me, but easy enough to use.
Overall we thoroughly enjoyed our stay and upon checking out after the first night – we made a reservation for the end of our trip and we received the same level of service and professionalism the second time round.
We decided if we ever end up flying through DFW airport again – this will be our hotel of choice!