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“A GOOD EXPERIENCE” 4 of 5 bubbles
Review of Hilton Garden Inn DFW Airport South

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Hilton Garden Inn DFW Airport South
Ranked #15 of 77 Hotels in Irving
Certificate of Excellence
Sydney, Australia
Level Contributor
120 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“A GOOD EXPERIENCE”
4 of 5 bubbles Reviewed June 14, 2013

After a 14-hour flight from Australia we were in need of really good hotel. At Hilton we were not disappointed: we were greeted in a friendly manner and found our room to be large, clean and comfortable. We wanted to have a whistle-stop visit to downtown Dallas and the hotel arranged an excellent ride for us. Breakfast in the morning was excellent. However, one note of warning: we exited the DFW terminal and waited for 20 minutes for the hotel shuttle without success. Finally, we had to use our Australian mobile phone to call the hotel, who advised us that you have to call the hotel to get a shuttle pick-up. If you don't have access to a phone you could be in some difficulty.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wcraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
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  • Any
English first
Charlotte, NC
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

I selected this hotel due to location to rental car facility at airport. I had a very early flight and wanted to be as close as possible. I was not expecting a very new and pleasant property with a very charming layout and outside areas that included food, beverage, a fire pit and large water fountain. The appearance is very nice, the rooms large and all was very clean and new appearing. The staff was friendly and helpful. I will stay here on my next trip back to Dallas.

Room Tip: I was away from highway, the hotel sits back off the highway, don't know if that matters or not...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 12, 2013

My husband and I arrived at the hotel after a 5 hour drive so we were already very sleepy and crabby but overall happy to be at the beautiful hotel. Richard Bilinski was the guest srevice rep on duty. Upon arrival Richard seemed kinda irritated to be working that late and looked at us several times without greeting. After standing in front of him waiting till he finished whatever he was doing, he began to check us in. Richards' tone was cold and sharp. I asked him if he was from New York and he confirmed and I replied " Yep. I can tell." At that moment he noticed I was a little pissy and tried to make his servce a little more pleasant.

The next morning, we decided to have breakfast at the hotel and Francisca just made matters worst. As we tried to make our omlette order she grew fussy at each request. My husband asked for a waffle and once it was done, it was stuck to the waffle iron, and Francisca proceeded to peel the waffle from the iron with her HAND and not a fork. I was very disgusted.

While my husband got coffee to-go, the morning front desk clerk asked if we slept well. I began to tell her that my husbands side of the bed was very soft and mine was really hard and she interjected " I'm sorry ma'am, we have the sleep number bed, didn't the night person tell you?"

I'm very dissapointed. I stayed at the Hilton Garden Inn in Houston, Tx and recieved WONDERFUL service. I was hoping for the same experience. I feel really bad I can't remember the sweet young lady's name that tried to make it all better the next morning, but the bad outwayed the good on this trip.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Antrechelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, June 14, 2013
Thank you for your feedback; Please accept my sincere apologies about the issues you had at our hotel during your stay. We appreciate that you would take time to write to us because your feedback is very important for our continuing growth in Customer Service here at the Hilton Garden Inn DFW South. Please know that we have addressed the breakfast issues aswell as issues with our Front Desk Agent. We assure you that if you give us another opportunity, you won't be disappointed in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
5 of 5 bubbles Reviewed June 3, 2013

Travel five days a week every week,this hotel has clean rooms,great service and good food. Dominic at front desk is always helpful, housekeeping always on top of things,my fav hotel.
My thanks to entire team!

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Streamwood, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 3, 2013

Recent hotel refresh was very successful. Everything looked fresh and new. All of the staff that I encountered was very friendly and helpful. Excellent dinner, great food quality but the dinner service was slow.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank The1SteveMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 bubbles Reviewed May 30, 2013

I love this hotel - I always stay here when I'm in Dallas. It's a great location, it's very safe, the rooms are nice, great prices, and everyone there is helpful and friendly. A terrific value for the money.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loganville, Georgia, United States
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Nice spacious rooms, clean and comfortable. The staff is friendly. The morning made to order breakfast is also good. Considering that it is so close to DFW airport the rooms are quiet. It is only 5 minutes from the airport. There are plenty of resturants within a short drive.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn DFW Airport South

Property: Hilton Garden Inn DFW Airport South
Address: 2001 Valley View Lane, Irving, TX 75061
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Irving
#14 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn DFW Airport South 3*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn DFW Airport South is situated perfectly in the center of the DFW Metroplex bordering Grapevine, Arlington, Dallas and Ft. Worth. Conveniently located just 2 miles South of DFW Airport, offering courtesy shuttle within 5 miles of the hotel. Located near businesses and entertainment such as FlightSafety DFW, CAE, Bombardier, NCR, AT&T and Centreport Office Park. Easy access to Dallas Cowboy's ATT Stadium, Globe Life Park home of the Texas Rangers, 6 Flags Over Texas, LEGOLAND, Sea Life Grapevine Aquarium, Historic downtown Grapevine, American Airlines Center, Dallas World Aquarium, Dallas Arts District, Dealey Plaza, Ft. Worth Stockyards, Gexa Theatre, Lone Star Park, Grand Prairie Premium Outlets and Grapevine Mills Mall as well as a vast array of restaurants within a 5 mi. Radius of the hotel. Guest rooms featuring fabulous amenities like GSS Garden Sleep System beds, 37" HGTVs and complimentary WiFi. Each room offers a microwave, mini fridge, Keurig coffeemaker and large desk. Beautifully appointed meeting and banquet facilities seating up to 300 people. Enjoy the hotel's restaurant for breakfast and dinner with room service and The Garden Grille and Bar open nightly. Outdoor living areas offer a mesmerizing fire fountain, soft seating and large screen TV or for a more relaxed setting enjoy the hotel's scenic tropical pond. Fitness Center, Business Center and outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Garden Inn Dfw Airport Hotel Irving
Hilton Garden Inn Irving
Hilton Irving

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