I have never posted a trip advisor review before, however, this time I felt compelled to share my poor experience with others about our recent stay. The person who checked us in when we arrived in the afternoon was inept at best. We waited over an hour for a crib for our infant son that we had scheduled as part of our reservation She failed to set up our wake up call, as requested. Most significantly she failed to give proper information about the shuttle to the airport. She told us it will take us any time ( very different from actual practice which is every half hour). When we arrived at 531am to take the shuttle, the morning person rudely told us the shuttle leaves on the dot and we were late (remember we were not told about the shuttle process AND we did not receive our wake up call). She then refused to do anything about it to accommodate our transportation needs, though we were traveling with an infant and in danger of missing our flight. I don't appreciate rudeness or ineptitude and being a frequent traveler, I've come to expect better of Hilton properties.
The property itself was in good shape, but that was significantly over shadowed by our poor service experience.
Traveling with children is stressful enough and poor service and misinformation about transportation makes it 10x worse. We won't return to this location.More
- Free Wifi
- Free Parking