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“Exceeded expectations!”

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Courtyard Dallas DFW Airport South/Irving
Ranked #26 of 77 Hotels in Irving
Certificate of Excellence
Lancaster, Pennsylvania
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceeded expectations!”
Reviewed June 6, 2013

I would find a reason to go to Dallas just to see these wonderful people again! Yes, the hotel itself is convenient, clean and very comfortable. But the people are what sets it apart. When you arrive at a hotel, you are often tired, jet-lagged, exhausted, and just ready for a clean room and a friendly smile. This group of employees at the Courtyard DFW/Airport South understands that, and goes out of their way to exceed expectations. Both of my visits here were for work purposes, and beginning with Lisa in the Sales department who made sure every detail was accounted for, continuing with Annie at the front desk who wowed us with her above-expectations service, to the always-smiling Maritza at the cafe who made us feel like family, Marriott should be proud to recognize this group of outstanding individuals who know how to work together to build lasting relationships and create raving fans. Well done!

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank GinaGosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
West Des Moines, IA
Level 6 Contributor
376 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed June 5, 2013

It's a good thing this hotel is close to the airport, given how difficult it is to drive in the D/FW area. Check-in went very smooth. The room was clean, but was a bit small, not much room for an infant to crawl around. The bathroom was a bit cramped also. When we asked for a pack-n-play one was delivered within 5 minutes, with sheet and blanket. The door cards were finicky, sometimes taking 5 tries to unlock the door. The pool was good sized and shaded in the afternoon. Breakfast was filling and had a good variety, including fresh fruit, yogurt, sausage, scrambled eggs, and juice. The staff was VERY friendly, especially towards our 9 month old. It's surprisingly quiet, given the busy roads nearby. There are over a dozen places to eat nearby, including one across the parking lot, for which we got a coupon from the front desk at check-in.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
Reviewed May 27, 2013

In town for a girls weekend getaway. All travel agents. Hotel grounds full of trash,food wrappers and beer cans. All trash bins full of garbage. Kids running up and down the halls. Called front desk and was explained to that they were aware of the problem, "we already received a couple of calls". Temp in room warm, air unit in room broken, no one on duty to assist in repairing it. Restaurant staff top notch. Bring your own iron, in room irons old and dirty will stain your clothes

  • Stayed May 2013, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kimmie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level 5 Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed May 23, 2013

Having an airport shuttle 24/7 was a big plus. Hotel is very close to airport yet pretty quiet hotel over all. The room was nice. The bed was comfortable. There is a small couch and desk area in the room. The bathroom was small but clean . There is a restaurant on site a big plus when you are traveling. It was a good overnight stay.

  • Stayed May 2013, traveled as a couple
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    • Location
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Helpful?
Thank olive21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level 5 Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 6, 2013 via mobile

First, thank you to the staff who were so kind to my husband and me. We were feeling very ill while on vacation, and these folks went out of their way to help. Even though they don't technically offer room service but provide a bistro menu in the lobby, the staff was kind enough to bring my husband and me chicken noodle soup to our room. They were also helpful in providing information on the nearest medical facilities as well as directions. The rooms are well maintained and exceptionally clean. Like a previous reviewer, we also experienced a lack of hot water in the shower (second floor room). This was at 5:30 a.m., not a high-usage time. I reported it to the front desk upon checkout, and they said they would look into it. All in all, we would stay here again based on hospitality, cleanliness and easy access to DFW Airport's car rental return center.

Stayed April 2013, traveled as a couple
Helpful?
Thank AmeliaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Level 6 Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed March 30, 2013

Stayed here one night before flying out to California. Hotel is very nice, well appointed rooms, and lets you park your car for a week without charging you. The problem I had was 2 cold showers! The one at night I just chalked up to everyone using the hot water. But in the morning when it was even colder, I wasn't very happy. I mentioned it the front desk as I was leaving, and she said she would make a note of it. Nothing else. So, I completed a Marriott survey and didn't get a response, and then emailed Marriott from their webpage and was finally contacted by the manager of the Courtyard. Apparently, during my stay they were having water valve problems. She apologized and refunded my points. I was satisfied with this resolution and will give it another try if in the area. Also, we ordered from the Bistro and the food was great!

  • Stayed March 2013, traveled with family
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Helpful?
Thank threepowells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseburg, Oregon
Level 6 Contributor
109 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 23, 2013

We spent one restful night here after flying into DFW. This hotel is very conveniently located just to the south of DFW airport, with easy access to both the DFW car rental facility and freeway. There is a hotel shuttle to DFW. The staff at the hotel was friendly and professional. The lobby is one of the “new-concept” Courtyards with Starbucks products and a Bistro. In addition to the Starbucks Coffee drinks at the Bistro, there was also free coffee near the information board in the lobby. The lobby is very spacious. The rates were very reasonable, with free parking.

The king bed in our room was firm but comfortable. It had with lots of pillows, and nice linens. The room also had a sofa, a flat screen TV and nice business desk. The décor was nice, cheery and warm in our room, and the lobby. The Wi-Fi worked well in the room. The climate control for the room worked well and kept the room at a comfortable temperature. The room was very clean. We had breakfast in the Bistro. While the selection was limited, the food was tasty and the service was good. We liked having the bath vanity separate from the rest of the bathroom, although the vanity was small and did not allow much room for our toiletries. The bathroom looked like it had several touch ups to the paint that did not match the original paint very well. The bathroom could stand a new coat of paint. Our only complaint was the combo tub/ shower drained very slowly when taking a shower. I think the drain needed some work.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank JJLJOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Dallas DFW Airport South/Irving

Property: Courtyard Dallas DFW Airport South/Irving
Address: 2280 Valley View Lane, Irving, TX 75062
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Irving
#20 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Dallas DFW Airport South/Irving 3*
Number of rooms: 154
Official Description (provided by the hotel):
Courtyard by Marriott Dallas DFW Airport South/Irving is a preferred choice among hotels near DFW airport. We also offer proximity to Dallas Love Field airport. Our accommodations are convenient and designed for the savvy traveler. Enjoy a perfect location in Irving, Texas when you stay with us, close to a range of popular destinations including AT&T Stadium, Irving Mall and Six Flags Over Texas. Delight in modern guest rooms and suites that are well appointed with plush bedding, a large workspace, free high-speed Wi-Fi and a flat-screen TV. At Courtyard by Marriott Dallas DFW Airport South/Irving, we offer a complimentary shuttle to DFW Airport and terrific amenities on our property, including The Bistro restaurant and an outdoor heated pool. ... more   less 
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Also Known As:
Courtyard By Marriott Dfw Airport South/Irving Hotel Irving
Courtyard Irving
Irving Marriott
Irving Courtyard

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