When we arrived at DFW, we called for shuttle service. I told the person who answered the phone I was having trouble hearing him. He did not speak louder. We were told it would be 20 mins for the van to arrive. After 30 mins, we called to see where the shuttle was. the quiet talker said he was on his way. A few mins later, the shuttle zoomed past us in the fast lane, not the curb lane. We waved frantically, the driver started to pull over but couldn't make it to the curb lane and drove away. When he finally got to us, there was a mumbled apology. The shuttle made one last stop where the other guest told us she had been waiting 40+ mins. This is not acceptable. Otherwise, the room was average, the breakfast was good.
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- Also Known As:
- Best Western Irving Dfw Airport Hotel Irving
- Irving Best Western