Well first off I booked this motel stay back in January and on my reservations it clearly stated this>>GUEST NEEDS WHEELCHAIR ACCESSIBLE ROOM. I arrived there May 19th, after driving 1200 miles to get to Irving from North Carolina. I check in and get my room key, go to the room and what a surprise. There is about a 3" to 4" step-up to get into the room. I had the person with me that I came to see to help me in. We went to the office that afternoon and said that was NOT a wheelchair accessible room. They told us that their handicap rooms only had wider bathroom doors. There were NO grab bars in the shower or around the toilet. After the 2nd day it rained and there was a puddle of water at my room door. I tried to get into the room on my own, My wheels of my power chair went through the water and when I went to go up the step-up into the room, the wheels were spinning and then caught and threw my chair into the door so hard the people in the next room came to the door and said they thought someone ran into the building with a car. That night we went to the office and said that room was NOT going to work and asked if they would refund my remaining 6 days on my reservation. The lady said they did NOT reverse charges. So I thought I was stuck in my room until my company came to visit me and could help me in my room. Then I thought about it, & I called the 1-800 # and told them the problem I was having and what the people at the front desk told me about them not reversing charges. Later that day the motel manager called my cell phone and said they would reverse the remaining days left on my reservation and only charge for the 2 days I stayed. I said fine and packed up and checked out and went down 2 blocks and got a room that WAS handicap accessible. The room was fine except the getting into the door. Every room at this motel has the same type of step-up getting into the rooms and THEY call them having handicap accessible rooms. They are NOT by any means wheelchair accessible rooms when you have a 3" to 4" step-up to get into the room.
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- Also Known As:
- Best Western Irving Dfw Airport Hotel Irving
- Irving Best Western