On a recent trip my flight was cancelled late on a Friday night due to weather. I called several hotels to check on availability. The person that answered quoted a room rate that was acceptable and I requested the shuttle pick me up. I was told which door area to wait for the shuttle. After seeing several other hotel shuttles come around more than once I called back and was told the driver had been notified. Again I waited and waited and waited; finally the shuttle arrived. When I was dropped off at the Red Roof the desk person said the rate I was quoted that all the rooms for that rate had been taken and the best rate availabel now was $10.00 more. It was not so much the difference in the rate as it was the attitude of the desk person and that while checking in he received a call regarding rooms being available and quoted a room rate of $39,99, $40.00 less than what I was paying. I asked how they could have rooms available at that rate and I was unable to get the rate of $69.00 I was quoted. He said that was the airline rate for crews, I said it seems to me that you should honor the rate I was quoted and he said ne could not.
I sent an e-mail to the hotel explaining the situation and did not expect to hear back, However within 24 hours over a holiday weekend I received an e-mail response from the General Manager apologizing for the delay of the shuttle, desk clerks remarks and that it should not have occured, That these are not acceptable standards and appreciated the remarks. She also indicated she would be crediting my account, this in my opinion was more than I could have asked for. Based on this managers quick response I will stay at this facility on future trips through Dallas.
- Official Description (provided by the hotel):
- A great location, only 2.4 miles from DFW International airport - take advantage of our FREE shuttle service to and from the airport. Red Roof Dallas - DFW Airport North is near Las Colinas, Grapevine Mills Mall and the new Cowboys Stadium. Our family friendly hotel is also a short distance to Six Flags, and Texas International Speedway. Come enjoy Texas hospitality at its finest! *Free parking for night(s) of stay only -- special Sleep, Park, and Fly rates available for those guests wishing to leave their car at the hotel for additional nights. This Red Roof offers free shuttle service to DFW Airport and Park/Fly packages; includes 1 night’s hotel stay and up to 3,7 or 14 days of parking. Please contact location for more information. The Red Roof Inn Dallas - DFW Airport North also offers free WiFi in all guest rooms, a conference room, suites, a coin laundry facility and elevators. Experience our complimentary coffeehouse-style coffee and tea. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. Now offering Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery. Special construction rates are available. ... more less
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- Also Known As:
- Red Roof Inn Dallas - Dfw Airport North Hotel Irving
- Red Roof Inn Irving
- Irving Red Roof Inn
- Red Roof Inns Irving