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“Really bad service - false advertising”

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Hawthorn Suites by Wyndham DFW Airport North
Ranked #62 of 77 Hotels in Irving
1 review
“Really bad service - false advertising”
1 of 5 bubbles Reviewed April 28, 2014

Booked through Expedia..Pickup from airport took 50 minutes. Told 20-25 minutes when I called. Front desk staff's response to my commenting about how long it took was a snide remark. "Well sir, it IS a courtesy" implying I should be grateful I got picked up at all. Intentionally booked this place as I was traveling with frozen food and needed a full sized refrigerator as advertised on their web site. My booking was for "king-sized bed with sofa bed. No sofa bed in the room. Calling this a "suite" is a joke. It's a normal hotel room with a counter-top sink and a mini-fridge. No stovetop, no utensils, no china, pots/pans...nothing in the "kitchen" but a coffee maker. Cupboards completely empty. When I returned to the front desk to ask about a full sized fridge the guy just looked at me like I had 3 heads or something and said they didn't have any rooms like that. (so photos on the web site are fake?) Generally shabby appearance throughout the property. Attractive price for a "suite hotel" but it is, in my opinion, not.

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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Spanish first
  • Any
English first
New York
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed April 18, 2014

Booked three rooms at this hotel for an overnight to catch an early morning flight from DFW. Unfortunately, the hotel shuttle runs only every 45 minutes which meant that we could not use it and had to keep our car an extra night so we could drive ourselves to the airport. Our room seemed to have been refurbished, but there were stains on the headboard and carpet that were just disgusting. Our other two rooms were also dirty.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank SusanKNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peachtree City, Georgia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed April 11, 2014

Room was clean and furniture was adequate. Towels were a bit thin and no utensils or pots, pans, etc for kitchenette. Bathroom and shower were good except for one glaring fault. You should NEVER mount the full length mirror so that it faces the toilet. You either see yourself while taking care of your business, or you open the door to block the mirror and let everyone else see you on the throne.
Breakfast was fine, nothing grand, just adequate.
Van service was available to airport and local mall, however it was dirty and very slow/late for pick ups. Myself and others waited an hour or more at various points.
The weekend I was there they had what I hope was a once off event. The Elevator internal lights went out. Short term fix was taping glow sticks to the walls for a Haunted house type of effect. Most folks laughed at this, but it gave the impression of a cheap poorly run hotel.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham DFW Airport North

Property: Hawthorn Suites by Wyndham DFW Airport North
Address: 5000 Plaza Dr, Irving, TX 75063-2321
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 77 Hotels in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham DFW Airport North 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hawthorn Suites Ltd. - Dallas (Dfw Airport) Hotel Irving
Irving Hawthorn Suites
Hawthorn Suites Irving

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