Booked through Expedia..Pickup from airport took 50 minutes. Told 20-25 minutes when I called. Front desk staff's response to my commenting about how long it took was a snide remark. "Well sir, it IS a courtesy" implying I should be grateful I got picked up at all. Intentionally booked this place as I was traveling with frozen food and needed a full sized refrigerator as advertised on their web site. My booking was for "king-sized bed with sofa bed. No sofa bed in the room. Calling this a "suite" is a joke. It's a normal hotel room with a counter-top sink and a mini-fridge. No stovetop, no utensils, no china, pots/pans...nothing in the "kitchen" but a coffee maker. Cupboards completely empty. When I returned to the front desk to ask about a full sized fridge the guy just looked at me like I had 3 heads or something and said they didn't have any rooms like that. (so photos on the web site are fake?) Generally shabby appearance throughout the property. Attractive price for a "suite hotel" but it is, in my opinion, not.
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- Also Known As:
- Hawthorn Suites Ltd. - Dallas (Dfw Airport) Hotel Irving
- Irving Hawthorn Suites
- Hawthorn Suites Irving