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“Run down hotel - even for a Holiday Inn express”

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Holiday Inn Express Hotel & Suites-DFW North
Ranked #26 of 77 Hotels in Irving
Reviewed February 12, 2014

This was built to be a regular budget hotel, however even for the money the room I stayed in was in quite bad shape, everything being really old and run down, even for having not so high expectations.
The toilet was flowing on and off all night, the heating fan was really loud - I would not recommend this hotel to anyone.

  • Stayed: February 2014, traveled on business
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Thank TRozsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded February 27, 2014

Dear TRozsa,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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225 - 231 of 325 reviews

Reviewed January 13, 2014

Because of all the crazy weather earlier this month we had a flight cancellation and I just called the nearest Holiday Inn and this was it. Brandee at the front desk was very friendly on the phone and informed me that the shuttle was currently in the airport and if we hurried we could catch it and we could finalize the reservation in person. Luckily we caught it because it was COLD! They were renovating the front area of the hotel so she placed us far from whatever noise might still be happening (since it was b4 5PM). We had a crib delivered immediately and because I'm an IHG member we got free drinks from their market. The room was awesome! Spacious. Flat screens in living room and bedroom. Bathtub and stall shower. Very clean. My only complaint was the morning shuttle. They overbooked it so we were STUFFED in. My husband and I (and baby) had to share a seat. I'm not sure where the miscommunication occurred but "roll call" for who ever is on the shuttle list should be taken BEFORE passengers board the shuttle not when we're all already stuffed in there. Otherwise - what's the point?
Overall we really liked it and and the price was really cheap too for it being a suite room.

Room Tip: Dallas/ Ft Worth airport is HUGE!! It was my first time flying in/out of there. So allow extra time...
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  • Stayed: January 2014, traveled with family
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Thank angelflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded January 14, 2014

We seek to give excellent service to our valuable guests and to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best accommodation they deserve at all times. Thank you for sharing to us your wonderful experience and it brings us great joy that you appreciated our spacious room, the in room facilities and amenities as well as the overall cleanliness. We wish to let you know that your suggestion regarding our shuttle service will surely be put into consideration. Thank you for helping us to further improve by giving us your insightful feedback. We hope to serve you again very soon.

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Reviewed January 1, 2014

Our stay at Holiday Inn Express in Irving was much better than I had expected. First our room was very spacious. We had a king size bed, microwave, small fridge, sofa bed and lots of space to stretch out in. The bathroom was pretty large as well the shower and tub were separate. The breakfast area was warm and welcoming the food was delicious. So many options at breakfast from pancakes to bagels, sausage, cereal and more. The parking was hassle free. Overall great stay near the airport. If I'm ever in the DFW area again I would surely stay here.

Room Tip: Limited food options near by. We only found Whataburger and Dennys.
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  • Stayed: December 2013, traveled as a couple
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1  Thank Monica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded January 2, 2014

We wish to express our sincere gratitude for taking the time out of your busy schedule to give us a wonderful review. Please know that this is of great help to us for we always want to hear the voice of our valued guests to gauge our overall performance. Thank you so much for taking notice of the amenities we offer, the great breakfast selection, as well as the spacious and comfortable accommodation. Our goal is to give excellent service and we always work hard to make each guest feel that we are committed into going above and beyond our call of duty to achieve that. We want to give you the best value for your money, and we couldn’t thank you enough for inspiring us to further excel in giving our valued guests the service that is beyond compare. We hope that we may be able to serve you again very soon.

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Reviewed October 26, 2013

Stayed here on an overnight stopover after arriving from the UK before flying on to New Orleans. The room was large but had the nosiest air conditioning unit I have ever come across. (Thank goodness for jet lag!) Complimentary shuttle to airport was useful. Some stains on the sofa and the room (and the hotel) feels as if it could do with an upgrade. However no airport noise and the complimentary breakfast was welcome. Shower was poor. The whole experience was OK - but I am not sure I would stay here again if I had to do the same trip.

  • Stayed: October 2013, traveled as a couple
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Thank MrsRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 26, 2013

Thank you for sharing your thoughts with us through this review. We greatly value all your inputs as it serves as a motivation for us to strive harder to excel. Please know that we will be assessing and evaluating the condtion of our facilities especially the A/C unit so that we may correct the deficiencies without delay. We are grateful for the positive points you mentioned regarding the breakfast and the shuttle services. Rest assured that we will work harder than hard to meet your utmost satisfaction. Thank you for the opportunity to grow, and we hope to be of service to you again next time.

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Reviewed October 20, 2013

Stayed one evening for I had a layover on my way to Peru. Hotel offers free airport shuttle. I had one of the largest King bed room of any HI Express I ever stayed in which is nice. Bathroom had separate shower & tub. Bed was very nice with large over sized pillows. Desk had plenty of space and electric outlets to plug into. Nice sink, frig & micro. The lobby was large and clean and the breakfast are was one of the largest I have seen. Not sure the age of the property, but from the looks of it the property could use a good cleaning. Being so close to DFW they probably have high bookings and that might be why the only neg being not as clean as I expected. Staff was great. They called me regarding my shuttle return to airport as a reminder.

  • Stayed: October 2013, traveled on business
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Thank AlpacaPeruviangoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 21, 2013

Hearing your wonderful feedback following your recent stay is indeed heart-warming. Thank you so much for taking notice of our spacious room accommodation, our convenient shuttle services as well as our staff hospitality. We take great pride on all the positive remarks you mentioned for it is our aim to work harder than hard for us to be able to meet our customer’s utmost satisfaction. You can be assured that we will meticulously check the overall cleanliness of the property so that we can ensure that it meets your standard should you wish to stay with us again on your next visit. We hope to see you again very soon.

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Reviewed October 17, 2013

My husband travels all the time on business and is a Platinum HI member. Therefore we stay in Holiday Inn and Holiday Inn Express hotels frequently when we travel for pleasure. This particular HI Express is lacking is some areas. Pros: large room, well insulated from airplane noise. Typical free breakfast and this area was kept clean and well stocked in the morning. Cons, housekeeping. While our room was fine, the hallways were dirty and stained. No décor, large stains on the carpet. On Wed. there were spilled pretzels in the hall-- On Thurs. they were still there only crunched. Housekeeping never saw these?? Rooms are very drab.

  • Stayed: October 2013, traveled on business
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Thank billandshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 18, 2013

We are sincerely grateful for the time you took to ensure that we are aware of our shortcomings. We apologize if your stay was not a pleasant one, and we wish to let you know that your feedback means a lot to us and we will certainly take the necessary measures to correct the things you’ve mentioned with regards to the maintenance of cleanliness in total. We will continually strive to improve so that we may be able to achieve our goal of excellence. Thank you for taking notice of the good points of your stay, and we hope that we may be able to give you a far better experience should you choose and stay with us again on your next business trip to the area.

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Reviewed October 12, 2013

The rooms are big, clean and nice rooms. The breakfast selection is big, includes pancakes, cinnamon rolls, eggs, sausage, cereals, etc. Nice pool area. Front counter is very helpful. Parking was a problem. If you get there late, expect to park far from front entrance. Excellent place to stay if you need to stay overnight because of a flight at Dallas/Ft. Worth.

Stayed: August 2013, traveled with family
Thank WichitaWmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 13, 2013

We wish nothing but to express excellence in the service we give to our valued guests, and your wonderful feedback validates all the hard work we give to ensure that we meet your utmost satisfaction at all times. It is our aim to always provide our guests with a pleasant and memorable experience to remember, and for you to commend us on matters regarding the reliability of our services as well as the comfort and convenience it gave you during your entire stay is truly inspiring. Thank you for pointing out the parking issues, you can be assured that we will work harder than hard to further excel in attending to your needs. We hope to serve you and your family again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites-DFW North

Address: 4550 W John Carpenter Fwy, Irving, TX 75063-2301
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Irving
#22 Family Hotel in Irving
Price Range: $88 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites-DFW North 2.5*
Number of rooms: 163
Official Description (provided by the hotel):
Dallas/Fort Worth hotel is in an ideal location. You'll receive superior accommodations in Dallas/Ft Worth (DFW) when you choose the Holiday Inn Express Hotel & Suites DFW North. Ideally located one mile from DFW Airport, our Dallas hotel offers several convenient services like a free shuttle to and from the airport. Short-term travelers and long-term visitors will both enjoy staying in our hotel in the DFW Metroplex. Visitors will find our DFW hotel the ultimate in convenience due to the area's business attractions. Situated among more than 8,000 companies, including 4 global headquarters for Fortune 500s, our DFW accommodations, multiple meeting rooms, and 24-hour business center fit the ambitious mindset of our local businesses. Travelers looking for hotels near DFW airport will be happy to find that we are only 12 miles from Six Flags and Wet 'n Wild Water World. The Galleria Mall, Grapevine Mills Mall, and Ft. Worth Stockyards have Texas treasures and souvenirs for you to remember your DFW vacation. Because every room is a newly renovated suite filled with new amenities, guests will feel at home throughout their DFW stay. Escape for a relaxing dip in our outdoor pool, and stay connected throughout your trip with free high-speed Internet access available in every room. Whether you're enjoying a Texas family vacation or business trip, our Holiday Inn Express Hotel and Suites near DFW is the perfect choice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites-Dfw North
Holiday Inn Irving
Irving Holiday Inn

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