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Holiday Inn Express Hotel & Suites-DFW North
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Reviews (340)
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All reviewsseparate showerfront deskshuttle servicenext morningclose to the airportairport hotelfree breakfastan early flightstayed here for one nightsofa beddfw northbeds were comfortablean older hotelfree shuttlerental caryogurtking suite
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266 - 271 of 340 reviews
Reviewed November 10, 2012

Unfortunately we found out that their breakfast buffet didn't begin serving until 7AM and our shuttle to the airport was at 6:50AM. A bummer! There was no restaurant in the hotel but the desk was very helpful with menus for meal delivery and recommendations. It only took 10 minutes to get a meal delivered to our door at a very reasonable price. Comfortable king size bed and well stocked bathroom and lots of room to move about including a couch, arm chair and desk with wi-fi. The hotel van took about a half hour to pick us up but did leave promptly the next AM. The elevator was fast so no waiting around.

  • Stayed: November 2012, traveled as a couple
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Thank Lloyd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 5, 2013

It is always a pleasure to receive wonderful praises from our valued guests. We seek to be consistent in terms of providing you with great service, and it inspires us more to hear that you appreciate all our hard work. Thank you for complimenting our hotel amenities and facilities and the helpful staff services during your stay. Thank you so much for choosing to stay with us, and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

We did a "stay, park, fly" for a recent vacation to NY and VA. The room was comfortable and the shuttle to the airport very convenient. We did have a difficult time getting through to the front desk upon our return to get the shuttle back to the hotel. Not sure what was happening but we were not getting an answer to our calls from two different phones.

We did finally get picked up by a van that wasn't very clearly marked with our hotel so we were a bit nervous whether we were going to get to the right place or not. I. The end it was the right bus and our vehicle was waiting where we parked it.

  • Stayed: August 2012, traveled with family
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Thank CodeRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this reviewResponded October 5, 2013

Your satisfaction means a lot to us, and to be able to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best service they deserve at all times. Thank you for sharing to us your wonderful experience and it brings us great joy that you appreciated our comfortable room as well as the convenient location. We wish to let you know that the point you raised regarding our shuttle service will surely be put into consideration. Thank you for helping us to further improve by giving us your insightful feedback. We hope to serve you again very soon.

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Reviewed August 31, 2012

We stayed here overnight from a long overseas flight. Called the hotel for the shuttle and was told he would be there in 20 minutes, if not, call back. We called back. She said he had been there, but had not seen anyone. Informed her, we were there all the time waiting and never saw the shuttle van. Saw lots of other shuttles, but not theirs. She said she would send him back. Turned out to be a shared van and had eight other people in it. Check in was very quick. There is no restaurant close by. A Whataburger is in a Shell station, but you would not want to walk there late at night. The hotel has had some renovation, but needs more. It is outdated. The bed was very comfortable and the room was quiet. No airplane noise. Breakfast was a typical hotel breakfast. Enough to get by on. We have stayed here before and I keep saying I an not going to stay again, but they have a park and fly and it is very reasonable. Convenient to airport. We left the car for sixteen (16) days.

  • Stayed: August 2012, traveled as a couple
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Thank retiredlady07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

Sometimes you think you are getting a great deal and then all of the peripheral headaches of your decision come to haunt you. Unless you want to wait an hour for the van to pick you up on a late, late weeknight, the savings are not worth it. That is, after you make 4 phone calls to get someone to answer the phone, and once they do, they hang up on you. Not great customer service. The parking was fine and the price was very good, but the service sucked.

  • Stayed: August 2012, traveled on business
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2  Thank Anita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

My husband & i stayed here for one night recently. As a stop-over on a road-trip, it was a serviceable hotel, though I wouldn't really want to stay here longer.

The room was comfortable enough, with a small kitchen area, good flat-panel TV, seating area, and a comfortable bed. The bathroom looked pleasing initially, with a separate shower & tub. However, the shower head was at eye-level for me and chin-level for my husband (we're taller than average, but we're not giants) and the shower stall was tiny!

Check-in was painfully slow. We clearly arrived just after a bus load of distressed travelers (people who missed a flight/etc.) from DFW. Rather than having a second station open for people who had reservations (i.e. us & a few others), we had to wait while these people were very slowly checked in. The front desk staff wasn't phased, saying this was almost a daily occurrence. If that's true, you think they'd have been better prepared for it!

Continental breakfast is included and the options are decent, but not great. The interior decorations seemed quite dated. The pool area in the middle of the hotel had a grill and some chairs -- but isn't really a place you'd want to spend time on your vacation.

The hotel is located near DFW, but was (oddly enough, perhaps) a bit hard to find. Thankfully, once inside, the hotel was very quiet without any noise from planes overhead.

Overall -- this is a fine choice for a place to sleep on a road-trip, but you can do better for a longer stay in the DFW area.

  • Stayed: June 2012, traveled as a couple
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Thank SDSUGRAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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