I made a reservation at this Hotel via Hotels.com for Oklahoma/Texas weekend (football), received a confirmation number. When arriving, the hotel did not have our reservation. The staff was friendly and informed us that they only had one room available (we had booked 2), and they could put us up there and the Hyatt Summerfield next door. The hotels themselves were wonderful. I called Hotels.com to rectify the situation. I was placed on hold for over 30 minutes and offered a $60 voucher. They then attempted to place us at an inferior hotel farther from our desired location. I told them that if I didn't like the other hotel I would just book one myself and cancel their reservation. They said it would be no problem and they would refund us if we didn't like the other hotel. We hated the other hotel and just came back to Hyatt place where they very courteous (Hotels.com had even yelled at receptionist on the phone for Hotels.com's mistakes). Hotels.com then had the audacity to say they could only refund 1 night since we "checked in"...We simply took the key, saw the other hotel was awful, and told them we weren't going to stay there and returned the key. Hotels.com is still not providing a full refund for their mistake, attempting to put us at an inferior hotel, and wasting 1 night of our vacation! NEVER USE HOTELS.COM!!!
- Official Description (provided by the hotel):
- Hyatt Place Dallas Las Colinas is located only eight miles from DFW Airport and eleven miles from Love Field Airport in the heart of the Las Colinas technology corridor. We are home to many Fortune 500 companies including Microsoft, Abbott Laboratories and State Farm Insurance and we offer a short drive to the night life of Dallas and the family friendly events in Grapevine. For your convenience we offer a complimentary shuttle to and from DFW Airport, 7 days a week between 7am and 10pm. Our shuttle service is also available to local shopping, dining and area attractions within a five mile radius. Located within five miles of the hotel you will find the Irving Convention Center, Irving Arts Center and the Mustangs of Las Colinas, the largest equestrian sculpture in the world and over 2,000 area business’s. Hyatt Place Las Colinas offers 1,586 square feet of meeting space, sure to accommodate your next office meeting, or social event. We have a variety of catering and audio visual equipment for your convenience and will help you organize even the smallest detail to make your event a success. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Dallas/Las Colinas Hotel Irving
- Amerisuites Irving
- Hyatt Place Irving
- Irving Hyatt