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“Balcony Rooms and Terrific Staff”

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Dallas Marriott Las Colinas
Ranked #33 of 77 Hotels in Irving
Chicago, Illinois, USA
Level 5 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Balcony Rooms and Terrific Staff”
Reviewed September 3, 2014

This is a really good hotel. Especially if you get one of the balcony rooms. This makes for a delightful stay as I was able to leave the balcony door open at night with no problems with bugs or mosquitoes. Fresh air was so wonderful. The balcony design gives you complete privacy.

The service I experienced was first rate. When I called to say there was no refrigerator in the room the front desk said they would have one up within 10 minutes. Unbelievably they did.

When we returned from the OKS/FSU football game at midnight the bar had closed. The bar staff opened it for us and other returning fans for an additional hour. This is a rare thing with hotel staff these days.

Room Tip: Balcony room on a high floor overlooking the lake.
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  • Stayed August 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank agia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, September 5, 2014
Dear agia,

Thank you for commenting on your recent stay with us. We are happy that you had a great stay . We hope you had a wonderful time at the OKS/FSU game. We certainly appreciate you staying with us and hope to see you again on your next trip to the area.

Sincerely,

Brian Short
General Manager
Dallas Marriott Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2014 via mobile

This like every other Marriott is comfortable easy to get to you and offers up a great night's sleep. Parking was very convenient. The staff was very helpful. The room is clean and the wifi was pretty good for a hotel.

Stayed September 2014, traveled on business
Helpful?
Thank Miriam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, September 5, 2014
Dear Miriam C,
Thank you for sharing your feedback from your recent stay. We are happy you had a comfortable stay with us. Thank you for staying with us and we look forward to your return the next time you visit the area.

Sincerely,

Brian Short
General Manager
Dallas Marriott Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 31, 2014

Parked our car in the hotel parking garage. First level, close to entrance. It got broken into. Didn't feel safe. Hotel just said, sorry your car got broken into. No cameras, no security. Would not return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAREdwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, September 2, 2014
Dear MAREdwa,
I sincerely apologize for the experience you encountered during your stay with us. This is certainly not a common occurrence for our hotel. I do understand the frustration and inconvenience this has caused. I will address with my staff on how this was handled based on your feedback. The safety of our guest is our #1 priority. Las Colinas is a upscale area in the city of Irving and is very safe. Unfortunately, this can happen anywhere. We do have security at the hotel. I will have them patrol the parking lot more often, especially in the overnight hours.

Sincerely,

Brian Short
General Manager
972-831-0000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 6 Contributor
841 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed August 30, 2014

you know what you are getting at a Marriott. easy and efficient check-in. spacious room that is clean and nicely appointed. comfortable bed. very nice executive lounge. bar and restaurant are solid. good location for the meetings I was in town for. easy access to either airport. would stay here again.

  • Stayed August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, September 2, 2014
Dear Jon S,
Thank you for sharing your feedback from your recent stay with us. We are glad that you enjoyed your stay with us. We look forward to your return. Please let us know if you need anything on your next visit.

Sincerely,

Brian Short
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Charles Illinois
Level 5 Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 23, 2014

Stayed four nights. Room and amenities were very good and bed was comfortable. Wifi was included and worked fine, no interruptions or problems. Used the member lounge for breakfast and after work snacks and drinks, which is very worthwhile. Service was good.

Room Tip: East faces toward downtown Dallas, about 5-6 mi away. If visiting Irving area it is convenient. Only...
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  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank ahijado2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, August 26, 2014
Dear ahijado2,

Thank you for taking the time to share your feedback from your recent stay. We are glad you did enjoy your stay with us. Please let us know if you need anything on your next trip to the area.

Sincerely,

Brian Short
General Manager
Dallas Marriott Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euless
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2014 via mobile

I was disappointed that after paying expensive hotel fee they still want you to pay for internet wifi fees. 12.95 for regular speed and 16.95 for fast speed. I've stayed at all types of hotels and even inexpensive hotels give you free wifi. And here you don't even get free continental breakfast. Restaurant expensive. One thing I did like though is the pillows.

Stayed August 2014, traveled on business
Helpful?
1 Thank NormaFavian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, August 22, 2014
Dear NormaFavian,
Thank you for taking the time to provide feedback from your recent stay. Our goal is for each and every guest to experience a wonderful stay. I do apologize that we did not meet your expectations – Nor our own. Please contact me if I can be of any assistance at 972-831-0000.
Sincerely,
Brian Short
General Manager
Dallas Marriott Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviewed August 20, 2014

Thanks, and I can’t remember ever receiving anything less than a “10” service from the Dallas Marriott. Staying away from home some 20 days per month has it’s challenges but the staff makes all of those challenges “go away”. I enjoy everyone, I am always greeted with a smile and a laugh. Thanks for all you do! Have a Great Day

Room Tip: Lakeview room
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  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gregory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-G-Mgr, General Manager at Dallas Marriott Las Colinas, responded to this review, August 27, 2014
Dear Gregory K.

Thank you for sharing your feedback from your recent stay. We are happy that you had a wonderful stay with us and was able to interact with our "Great staff". We truly appreciate your business and look forward to seeing you during your stays with us.

Sincerely,


Brian Short
General Manager
Dallas Marriott Las Colinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dallas Marriott Las Colinas

Property: Dallas Marriott Las Colinas
Address: 223 Las Colinas Blvd W, Irving, TX 75039-5404
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Dallas Marriott Las Colinas 3.5*
Number of rooms: 361
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Also Known As:
Dallas Marriott Las Colinas Hotel Irving
Marriott Hotel Irving
Marriott Irving
Irving Marriott

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