I made a reservation for this hotel 3 days before my stay was to take place. I booked via the Extended Stay website for a deluxe room. When I got to the hotel I was very upset to hear that my room was not available and that I was given a downgraded room. Which would not be good enough for me. The girl at the front desk, Stephanie, had a smug attitude like usual and just said, "I'm sorry I'm overbooked so I took the extra charge for the deluxe off for you I'm not sure where the reservation came from". I replied it came from your website!! If I wanted a queen room I would have booked it! She acted as if she was doing me a favor! Most importantly the weekly price for the downgraded room was in fact more than the price I was given when I initially booked via their website. I will never book here again nor will I recommend this high price for no reason hotel to anyone I know.
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- Also Known As:
- Homestead Dallas Las Colinas Hotel Irving