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“Food GREAT!!! Room cute but FILTHY! !!”

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NYLO Irving / Las Colinas
Ranked #10 of 77 Hotels in Irving
Certificate of Excellence
Dallas, Texas
2 reviews
“Food GREAT!!! Room cute but FILTHY! !!”
Reviewed September 26, 2013 via mobile

Lounge area and restaurant was awesome..service in restaurant was even better. But the room smelled horrible like a filthy port a potty. Wash room was half cleaned..house keeping came up in sprayed as if that helped...we came back from dinner and the smell was worse.. front desk informed us that housekeeping was gone for the nite...beautiful hotel but this will be my first and last stay. But the restaurant is a MUST TRY AGAIN!!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheronda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Irving / Las Colinas, responded to this review, October 1, 2013
We thank you so very much for staying with us, and extend our deepest apologies for not reaching your expectations. Please know that providing the cleanest and pleasant guestrooms is extremely important to us, and that this incident is certainly a departure from the norm. We sincerely hope you will NYLO Las Colinas another chance in the future.

Best Regards,
Caleb DuBose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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English first
Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
Reviewed September 26, 2013

It’s like an oasis in the middle of the city. The rooms are clean, spacious, and calming. The bed are so comfortable, you melt into it. The staff is friendly, professional, and helpful. An awesome place to stay!!!! You won’t be disappointed.

Room Tip: The king suites are roomy and cozy.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Manager at NYLO Irving / Las Colinas, responded to this review, October 2, 2013
Well, thank you for your Awesome review! It's certainly our mission to offer an oasis of relaxation and fun to come home to after a long day at work. We look forward to your return.
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Ruston, Louisiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2013

My stay at NYLO Dallas Las Colinas was wonderful. The staff was efficient and the entire hotel was amazing. It was different than any hotel I have ever stayed in and it has become my favorite. My boys (8 & 11) were with me and they loved the atmosphere. I highly recommend NYLO to anyone! I can’t wait to stay here again. I did not go to the bar, restaurant, pool or work out center (we were in town for a Dallas Cowboys game so we were only there one night) but from what I saw it looked top notch. Thanks NYLO Las Colinas!

Room Tip: We had a room that looked out onto the lake. It was beautiful. No noise at all.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Manager at NYLO Irving / Las Colinas, responded to this review, October 2, 2013
We're extremely happy that you and your sons enjoyed your short time with us here at NYLO Las Colinas. We hope that during your next stay, you'll take the opportunity to take advantage of our Loft Restaurant with its delicious cuisine, fun bar, and delectable sushi bar, or relax at our beautiful pool and courtyard.
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Dallas, Texas, United States
1 review
Reviewed September 23, 2013

I chose this hotel really out of the blind not knowing what to expect. I was in awe with the layout of the hotel and the numerous amenities. The rooms were very clean and perfect for the occasion. The front desk clerk was very professional and courteous and gave very brief but detailed overview of all the amenities available for our stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Manager at NYLO Irving / Las Colinas, responded to this review, October 2, 2013
Thank you so much for giving us a try; we're happy that we impressed you. And thank you for your kudos to our front desk team. We hope to be your regular home-away-from-home the next time you visit the area.
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Carrollton, Texas, United States
1 review
Reviewed September 21, 2013

We stayed here for our Irving MacArthur 30th high school reunion...great venue...and very comfortable bed...need to find an excuse to stay there again even though we live in north Dallas! Loved the indoor and outdoor spaces!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melinda Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Manager at NYLO Irving / Las Colinas, responded to this review, October 2, 2013
We were extremely honored to host the MacArthur High School 30th Reunion - go Cardinals! If you can think of an excuse, we'll be happy to have you back anytime.
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Dallas, Texas
Level Contributor
77 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 19, 2013

I really wanted to like this place. I live/work nearby and they have a beautiful bar / restaurant. I met a group of friends there last night to celebrate a birthday, and had quite possibly the WORST service experience of my life. There are no words for how bad the waitress and manager were. Crazy slow to take order / bring drinks / food. Consistently brought the wrong drinks and food if they did show up at all. Didn't clear plates / glasses until we asked. Excuse after excuse from the waitress and manager. On top of that they were super pricy (which I don't mind as long as I get good service). Save yourself the trouble, choose another place.

Room Tip: Go somewhere else to eat / drink
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  • Stayed September 2013, traveled with friends
    • Value
    • Service
Helpful?
1 Thank Mariah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Manager at NYLO Irving / Las Colinas, responded to this review, September 25, 2013
Thank you Maria for taking the time to review our NYLO Las Colinas Restaurant. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the pace at which your table was served, the clearing of dishes as well as the mistakes on the drink issues, and or, spoken with the employee assigned to you table. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you come back to our hotel/restaurant I would love to have the opportunity to speak with you directly, so please ask for me, Jorge Garcia. We hope to see you again in the future and wish you the very best.

Best Regards,
Jorge Garcia
Food & Beverage Director
NYLO Dallas/Las Colinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Oklahoma
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 17, 2013

this hotel is amazing!!!! very cool and hip, wonderful burgers and pleasant staff. the rooms are cool as can be. the only downside is the spa/hot tub was not hot at all but that didn't change anything at all it was not a problem.

Room Tip: get a high floor with pool view room
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank medicn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NYLO Irving / Las Colinas

Property: NYLO Irving / Las Colinas
Address: 1001 W Royal Ln, Irving, TX 75039-4127
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Irving
#10 Business Hotel in Irving
#18 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NYLO Irving / Las Colinas 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more   less 
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Also Known As:
Nylo Dallas Las Colinas Hotel Irving

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