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“cool alternative to suburban cookie cutter hotels, but with a few misses”

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NYLO Irving / Las Colinas
Ranked #8 of 77 Hotels in Irving
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“cool alternative to suburban cookie cutter hotels, but with a few misses”
Reviewed May 15, 2013

This hotel is good alternative to your standard suburban brand hotels if you are looking for something different. The bed was very comfortable, shower was great, and room layout was good. The pool area is one of the best, if not the best, part of the hotel. It's adjacent to the hotel restaurant and was open in the evening with bartender service so you could enjoy a drink outside. The staff was helpful and accommodating, from the front desk to the bartenders. There were a few misses during my stay - the pool area had no pool towels - just very small bath towels. not even as nice as the ones in the actual bathrooms at the hotel. There was no sushi available at the restaurant, and the shuttle service that the hotel advertises was not running during my stay. There seemed to be a good number of people at the hotel while I was there, so I don't think it's because they didn't have enough guests to make those services available. Overall, however, I would definitely return to this hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88Kam88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Irving / Las Colinas, responded to this review, June 14, 2013
Thank you so much for staying with us! Yes, we certainly strive to be a departure from the more traditional hotel to offer our guests a unique hotel experience.
I couldn’t agree with you more – our NYLO NYTE beds are some of the most comfortable in the industry, our rainfall showers are hard to beat, and our LOFT Restaurant and courtyard keep you from ever having to leave the hotel during your stay.
We certainly apologize for the towel shortage during your stay; we’ve just purchased and received a large inventory of pool towels so such a shortage is now in the past.
We thank you so much for your understanding with us, and we look forward to your visit.

Best Regards,
Caleb DuBose
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Memphis, Tennessee
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 14, 2013

May 6-9 2013 stay for a business meeting. Staff is EXCELLENT - from Joshua in Management to Froelin, Reynaldo and Rosario that took care of all of the meeting needs abd catering service. Service was wonderful. Hotel is fun - loft like, hip - rooms are small but comfy and decorated in a very fun way!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeparks2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Irving / Las Colinas, responded to this review, June 14, 2013
We thank you so much for your kudos for Josh at the front desk, and for Froilan, Reynaldo, and Rosario in our banquets department. We’re glad that we made your meeting experience a success. We hope to host your future meetings to come.

Best Regards,
Caleb DuBose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marina del Rey, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 11, 2013

I really liked staying here. I think I figured out who this is hotel is for -- someone like me, who loves boutique hotels with unique style, but often has to travel to suburban areas for work... areas that aren't exactly known for hip and cool lodging. The bar food and cocktails were very good too.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dellapina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Irving / Las Colinas, responded to this review, June 14, 2013
Thank you so much for staying with us! We’re here to offer a unique loft hotel experience here in beautiful Las Colinas. We’re glad you were able to enjoy the hotel, as well as our delicious food and beverage offerings in the LOFT Restaurant. We hope you travel to the area often, and hope to make NYLO your home away from home.

Best Regards,
Caleb DuBose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 6, 2013

For the theme, NY Loft, this place is spot on. There's lots of concrete, cement, and brick. The elevators look industrial. And, the rooms feel tiny and confined, just like apartments in New York.

Check-in was fast and fine. So was check out.

The bed was comfortable. The air conditioning was a little loud. The shower was awesome.

However, there was almost no counter space in the bathroom. And the bathroom door would slide open if you didn't shut it exactly right. Also, if you went to the bathroom in the middle of the night, the bathroom light would illuminate the bedroom because of the translucent shower walls.

The place is pretty convenient to DFW and had free wifi and parking, so it served its purpose, but I would not stay here on vacation in Dallas.

Stayed May 2013, traveled on business
Helpful?
1 Thank mica178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Irving / Las Colinas, responded to this review, June 14, 2013
We truly appreciate your giving us a try during your recent trip to Las Colinas. Thank you so much for your honest critique, and we hope that our comfortable NYLO NYTE beds and our great rainfall showers will bring you back again in the future.

Stay Unique,
Caleb DuBose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
Reviewed April 28, 2013

My husband and I spent our first night as man and wife at the NYLO in Dallas Las Colinas, and I just have to say that it was incredible. We were wowed upon entering the lobby; Josh, Cole and Nik especially provided excellent service and made sure we were all set for an amazing stay. We were even more so wowed upon entering our room. From the incredible view to the gorgeous room itself, it was unforgettable. We'd never seen something so unique! We even explored around a little bit in the wee hours of the morning and discussed definitely coming back for a more extended stay. Great customer service and lovely atmosphere!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry L, Manager at NYLO Irving / Las Colinas, responded to this review, May 1, 2013
We are so very honored by your spending your first night as man and wife with us here at NYLO Las Colinas! Hopefully NYLO will become an anniversary tradition for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
163 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 25, 2013

Stayed here one night while in town on business. I booked here because it seemed like it would be a more updated and modern experience. After staying here i'm not really sure what this hotel is trying to do. The design is quite appealing - industrial, loft look with interesting lighting in the room, rainshower, nice bedding. However, it really doesn't work for people that want to work and relax. The issues have been enumerated quite well by other reviewers here so I won't reiterate them. In summary, this hotel seemed to have been designed by people with limited hotel operating experience - it is just not comfortable or practical and the property is already showing signs of wear. Hopefully, they'll fix these issues as they roll out this concept to other cities. My pet peeve: you can't open the windows to get fresh air! The restaurant service was friendly but the food was just so so. I really can't recommend this hotel to other business travelers.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dysphorichousewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry L, Manager at NYLO Irving / Las Colinas, responded to this review, May 1, 2013
Thank you so much for giving us a try! We're so glad that you enjoyed the rainshower and our NYLO NYTE bed.

We continue to work hard on the upkeep of the hotel property as we near four years since the hotel opened. Insofar as windows opening, unfortunately a majority of hotels, less resorts, aren't equipped with opening windows.

If there are any specifics that we can address to convince you to come give us another chance, please feel free to reach out to us.
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Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 15, 2013 via mobile

i stay 200 nights a year on the road. on average, i would say thats in the top 10% of all buisness travelers. so that being said, i really rely on locals for info. the web works, but it always best to ask the staff for the type of stuff that falls through the cracks and goes unoticed.

the bar tender on this day was the worst ive ever dealt with. i asked her very politly if she could change the channel on the tv to watch the last few minets of the ncaa semi finals.

i was the only one in the whole bar and resteraunt.

5 min. latter, still no luck, she then proceeds to make a mojito's for the only other people in the hotel by the pool. haveing been patient enough i felt, i now reiterated there was only 5 mins left when i asked 5 min. prior and could please change the channel

miffed, she finally grabbed the remote and asked what channel its on, informed her it was on the local cbs station, which she replied she never heard of it. this is dallas fort worth,
not atumawa iowa..

after that mishap i asked if anyone knew of a great local place only to eat at. nothing, you could hear crickets chirping. i never in my life met a bartenter that did have at least one suggestion on a place near by.

rooms are awsome to say the least, but my ac did not work, they have an awfull thermastat system and thought it was just me. by 4 am the room was over 75 degress
with no windows to open for relief. called down to front desk and was informed no maitence man on site nor the next day.

all in all the hotel is awsome to enter, look at, and sleep in, just dont expect anything else.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunsetseaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Director of Sales at NYLO Irving / Las Colinas, responded to this review, April 16, 2013
Sunsetseaker,

Thank you for the review and your comments regarding your recent visit to NYLO Hotel. I am disappointed to read your experience and I sincerely apologize for the issues you encountered while attempting to watch the NCAA finals in our bar & the air conditioning in your room; such incidents are not the NYLO standard. I will make sure the appropriate departments are made aware of your experience so that such incidents do not occur again in the future. Please contact me directly at cdubose@nylohotels.com if your travels bring you back to the area so we may restore your faith in NYLO once again.

Best Regards,
Caleb DuBose
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO Irving / Las Colinas

Property: NYLO Irving / Las Colinas
Address: 1001 W Royal Ln, Irving, TX 75039-4127
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Irving
#10 Business Hotel in Irving
#18 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NYLO Irving / Las Colinas 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more   less 
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Also Known As:
Nylo Dallas Las Colinas Hotel Irving

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