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“Trendy but aloof”

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NYLO Irving / Las Colinas
Ranked #8 of 77 Hotels in Irving
Certificate of Excellence
Reviewed November 7, 2012

I stay at this hotel often and there are many things I enjoy about it. For weary travelers, there's nothing better than the incredible showers and tempting beds. And for those reasons alone, I would be giving it a better score. But what disappoints me is the staff's attitude. Whether it's at check-in (when the staff should be giving their utmost effort to greet and welcome you) or at the end of your stay at check out, they seem like they can barely be bothered to look up and greet you. For some reason, there's always an attitude that they are "too cool" and very busy.....even when there's four of them behind the desk and the lobby is empty. It's a shame. Such a cool property and the attitude just doesn't match. Lately, it seems like little things are slipping. No iron in the room (I had to wait 45 minutes for them to bring one) and odd little things like no pens to go with the stationary. The kind gentleman (probably housekeeping or maintenance) was the nicest person I had encountered there my entire stay. No matter how great the amenities are sometimes the way you are treated.......... matters the most.

Room Tip: Try to avoid the rooms with double beds, the showers are smaller and have weird shower curtains that...
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  • Stayed: October 2012, traveled on business
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Thank souverain29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded November 13, 2012

Souverain29,

Thank you for the review. I apologize for the lack of service you received from our Front Desk team. Such incidents are embarrassing to say the least and is not the NYLO standard. Please be assured that I have informed the appropriate department head of your experience and so that such incidents do not occur again in the future. Please feel free to contact me directly if I can ever be of future service.

Kindest Regards,
Maegan Smith
Social Media Manager

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649 - 655 of 837 reviews

Reviewed November 6, 2012

My fiancé and I stayed as a weekend getaway on the 3rd and it was bad from the start. First i prepaud for our room and they did it for the wrong room i was specific that i wanted the king glass room and i was given the regular king room i called to let them know and they changed it. When we arrived to check in the gentleman at the front desk was a bit rude and looked as he didnt want to be there, all he did was give me the key he didn't even tell me what floor my room was in or where the bar or pool were. Later when we were getting ready for bed we noticed our smoke.detector had been removed we were not able to sleep just thinking what if there is a fire. The only thing i liked was the room it was nice n modern.

  • Stayed: November 2012
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Thank Mjalfaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded November 13, 2012

Mjalfaro,

Thank you for the review and your comments regarding your recent visit to NYLO Dallas/Las Colinas. I sincerely apologize for the issues you encountered during the check-in process; such behavior is not our service culture. I will make sure that the appropriate department head is aware of your experience as well as the smoke detector so that such incidents can be corrected. If I can be of any assistance, please dont hesitate to contact us directly.

Maegan Smith
Social Media Manager

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Reviewed October 28, 2012

I really like the style and feel of this hotel. Great decor. Nice amenities. Swanky crowd. Close to the hotel, so serves as a boutique airport hotel - how odd!

The showers are great, bed's comfy, and the rooms are nicely appointed (how many hotels have USB chargers at the desk, that's how up to date this hotel chain is).

The managers should be changed - there's possibly 1 person at the front desk, lines formed all the time when checking in and out. The service was helpful, but the understaffing led to a dismissive attitude at times.

I didn't eat there, but they stopped room service so breakfast would've had to happen downstairs - lord forbid they open the kitchen before 6:30am for travelers!

All in all, if they consider staffing up, this hotel could be amazing.

Room Tip: Pool view is the best view :-)
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  • Stayed: October 2012, traveled on business
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Thank shivaswrath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded October 30, 2012

shivaswrath,

Thank you for your candid feedback. I apologize for the issues you encountered with the service at check-in. Such incidents are not a reoccurence, but we will address with our team. We would love to have you back at the hotel for a second chance to truly show you our NYLO culture; Passion, Service, Design, and Fun.

Kindest Regards,
Maegan Smith

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Reviewed October 22, 2012

Stayed with large group for a weekend trip. Great location. Hotel very clean. Staff very friendly. Hotel decor is modern with an industrial feel that we really enjoyed. the beds, SO COMFORTABLE. We ate at the restaurant, good food. This was our 2nd year to stay and will do so again.

  • Stayed: October 2012, traveled with friends
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1  Thank ferrell_cat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded October 29, 2012

Beck f,

Thank you for sharring your amazing feedback with us! We are very happy to read that you and your group had a fantastic time at NYLO Dallas/Las Colinas!

We look foward to host your group again for future events!

Stay Unique,
Maegan Smith

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Reviewed October 10, 2012 via mobile

This could be such a great hotel. The design is very innovative, the vibe is cool, the beds are amazing, the shower great, the rooms are very modern loft-like design, the pool bar fun.
Sounds like a great place? Not. It is run like a Motel not a design hotel. If you are lucky you will have two people at the front desk doing it all but mostly one. The F&B manager should be fired - lunch was the worst I ever had, same with breakfast. Dinner is ok but for those prices you expect so much more. The worst: no water in the room and you have to resort to vending mashines at off hours to get anything to eat and drink. Also the aircon in the room is a noisy beast one finds normally in a Super 8 motel. Service is hit and miss - friendly in the restaurant, hectic and overworked at the front desk.

  • Stayed: October 2012
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1  Thank Moreyoucando1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded October 15, 2012

Dear Moreyoucando1,

It is with great concern and regret we received your post regarding the hospitality and amenities at NYLO Las Colinas. First and foremost, on behalf the entire team, I would like to personally apologize for your inconvenience. We accept responsibility for your less than hospitable experience and I assure you we are taking the necessary steps to prevent them from happening again in the future. Thank you for bringing this matter to our attention.

We value your feedback and look forward to speaking with you in hopes of making this right!


Best regards,
Maegan Smith

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Reviewed October 9, 2012

I have not stayed at this hotel, but have eaten in their restaurant/bar twice. As others have said, the decor is a very trendy, "hip", and modern. The bar is somewhat dark, with bar, tall table, and standard table/booth seating. They have very good sushi and other appetizers. I didn't try the entrees. They had an excellent variety of signature mixed drinks as well as a decent wine list. There was live music both times I was there.

They also had very nice outdoor, covered and open, pool-side seating with waiter service. All in all both experiences were very good. I especially like their Thursday happy hour, where their sushi rolls and sashimi are half price.

  • Stayed: October 2012, traveled as a couple
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Thank Mohsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded October 15, 2012

Good Day Mohsman,

Thank you for taking the time to post your feedback with us on TripAdvisor. We are thrilled to read that your experience was delightful and that you had the opportunity to visit the LOFT restaurant & lounge. Please be assured that we have shared your feedback with our team.

We hope to see you again in the near future, and always feel free to contact us directly if you should need future service.

Stay Unique,
Maegan smith
Social Media Manager
NYLO Hotels

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Reviewed October 9, 2012

Our stay was a very good experience. The hotel décor was very unique, not your typical hotel decor. Hotel staff was great. It is located close to shopping and restaurants. King room was clean and the beds were very comfortable. The room was small compared to other hotel king rooms. The resturant menu was not very kid friendly. The grandchildren loved the round swing chairs in the lobby. It rained all weekend so we did not get to experience the pool area. Over all a very good experience.

  • Stayed: September 2012, traveled with family
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Thank kodakvicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, Public Relations Manager at NYLO Irving / Las Colinas, responded to this reviewResponded October 15, 2012

Good Day KodakVicky,

Thank you for choosing NYLO to host your recent visit to Dallas and thank you for taking the time to post your comments with us on TripAdvisor. We are thrilled to read that your stay with us was delightful and that you had the opportunity to visit the LOFT restaurant & lounge. Please be assured that we have shared your feedback with our team.

We hope to see you again in the near future, and always feel free to contact us directly if you should need future service.

Stay Unique,
Maegan smith
Social Media Manager
NYLO Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO Irving / Las Colinas

Address: 1001 W Royal Ln, Irving, TX 75039-4127
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Irving
#10 Business Hotel in Irving
#18 Family Hotel in Irving
Price Range: $105 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Irving / Las Colinas 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more   less 
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Also Known As:
Nylo Dallas Las Colinas Hotel Irving

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