I stay at this hotel often and there are many things I enjoy about it. For weary travelers, there's nothing better than the incredible showers and tempting beds. And for those reasons alone, I would be giving it a better score. But what disappoints me is the staff's attitude. Whether it's at check-in (when the staff should be giving their utmost effort to greet and welcome you) or at the end of your stay at check out, they seem like they can barely be bothered to look up and greet you. For some reason, there's always an attitude that they are "too cool" and very busy.....even when there's four of them behind the desk and the lobby is empty. It's a shame. Such a cool property and the attitude just doesn't match. Lately, it seems like little things are slipping. No iron in the room (I had to wait 45 minutes for them to bring one) and odd little things like no pens to go with the stationary. The kind gentleman (probably housekeeping or maintenance) was the nicest person I had encountered there my entire stay. No matter how great the amenities are sometimes the way you are treated.......... matters the most.
- Official Description (provided by the hotel):
- Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more less
- Reservation Options:
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- Also Known As:
- Nylo Dallas Las Colinas Hotel Irving