My family and I stayed a weekend at this hotel. I will start by telling you about the good things about this hotel. Mr. Henry working the floor at the breakfast area he was the best part of this stay. His dedication to the guests was superb and made sure everyone was happy and taken cared of. The work out room was nice. Now for the bad, the rest of the customer service was bad when we arrived around 10pm the first day we needed more towels and other item from guest relations no answer when we called. We called the front desk and they said they did not have anyone to bring these items to our room that we woukd need to pick them up ourselves from the front desk. I asked myself am I at Embassy Suites or Motel 6. The floor desk person had an attitute because we asked of these items but nevertheless gave us what we needed. The breakfast was excellent and the servers were nice but the lines were so long it took us more that 45 minutes to get breafast and find a table to sit down. If it was not from Henry this would have been a very frustrating experience. For $159 per night the suites were average and a little out dated, the bathroom was very small. The happy hour did not leave anything to desire for we did not return to it the other evenings just not worth the wait in line. Overall I would not again stay at this Embassy Suite we did not get our monies worth. Stay at the Embassy Suites in Grapevine, TX instead that one is excellent.
- Official Description (provided by the hotel):
- Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more less
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- Also Known As:
- Embassy Suites Dfw Airport South - Irving Hotel Irving
- Embassy Suites Irving
- Irving Embassy Suites
- Embassy Suite Irving Texas