My company has contracted Park Inn for our training hotel here in in Dallas. We depend on the van -shuttle service for local transportation. Every van I was in had the engine check and tire pressure light illuminated as well as two of the vans indicated that the oil had no more service life.
This hotel's shuttle service has been over committed to provide good service. Long waits to be picked up from airport, poorly maintained vehicles, van leaving before the "scheduled" departure times and excessive amount of time to reach destination.
The most frustrating part was the manor I which the driver operated the vehicle - after delivering all of the other passengers to different training centers and a stop at all of the terminals at DFW (Higher Power, Flight Safety, Terminals A, B, C, D, and E) I finally was on the way to my training center. The training enter 4.3 miles from the hotel was now taking me 50 minutes to arrive. With all of the start-stop, heavy acceleration, hard braking and fast cornering I was so car sick I was sweating trying to contain myself. I complained to the front desk and the next day was more of the same. I waited approximately 45 min for a pick up from the training center so the following day I rented a car for the remainder of my stay.
The hotel was average as far as furnishings - they do advertise sleep number beds - but mine did not work ---- plenty of pillows but towels were old, worn and small. The rooms get a lot of hallway noise -- every night I was disturbed by kids running down the halls and other guests slamming doors.
I did order room service which was very speedy and reasonably priced - but do read the receipt carefully they include a tip but then have an additional line on the bill for tip - three times I tipped twice -but that was my fault.
The unfortunate part of this is that slice it is a contract with my company' there is no incentive to improve- but you can avoid a lot of frustration - just stay elsewhere.
- Official Description (provided by the hotel):
- The Atrium Hotel & Suites features over 100 beautifully appointed oversized guestrooms, each with more than 450 square feet of living area. The spacious two-room suites come complete with separate parlors, balconies and atrium views. The 100% Smoke Free property comes with some awesome amenities, great for the business as well as leisure traveler.Great Convenience at Unbelievable Prices:•24 hour Complimentary Shuttle to and from Airport & 3 mile radius•Indoor Heated Pool•24 Hour Fitness Center•24 Hour Business Center•24 Hour Desk Service•Guest Laundry / Valet Laundry•Atrium Bar & Lounge on Site•Gift Shop on Site•Over 10,000 Sq.Ft Meeting Pl ... more less
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- Also Known As:
- Park Inn By Radisson Dfw Airport South Hotel Irving
- Radisson Dfw South
- Radisson Hotel Irving
- Radisson Irving
- Irving Radisson