Yes, the hotel was clean, comfortable and convenient. There were even gorgeous live orchids in the lobby. We were picked up at the airport in 15 minutes and when we went back for our flight we were taken immediately. The rate was excellent and we were upgraded to a suite with living room and efficiency kitchen. However the wakeup call the next morning which we ordered at check in and which I watched the male desk clerk write down never happened. I even asked if we should put in a backup wake up call for 15 minutes later and was told not to worry that there wake up calls always happen. However it didn't! Being a suspenders and belt kind of person, I had my husband set his phone. Thank goodness or we would have missed our early flight. When I complained at check in, the female desk clerk said "oh, I made all the calls" I had her look up on her sheet and sure enough ours was not checked off.
Also, we went down exactly to the minute when breakfast was supposed to start. We found the breakfast room (lobby) in a complete shambles with no food left. Apparently about 25 volleyball playing girls and their 5 useless chaparones were accomodated early. They had eaten all the food, taken all the seats and left their garbage everywhere. We complained to the same non-phoning desk clerk and she just shrugged. She should have ordered breakfast brought to our room, or comped us the cost of breakfast. Anyway we just left and ate at the airport. This is probably a one time event, so shouldn't influence your decision to stay here.
On the plus side, there was a free computer with internet available and a great Italian/pizza restaurant, across the parking lot.
- Official Description (provided by the hotel):
- Welcome to Element Hotel by Westin at the Dallas Fort Worth International Airport. We are located at the north side of the airport and we provide complimentary shuttle pick up to and from the airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Travelocity, Ctrip TA, Priceline, Expedia, Hotels.com, Orbitz, TripOnline SA, Cheap Tickets, Hotwire, Agoda, Cancelon and HotelQuickly so you can book your Element Dallas Fort Worth Airport North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Element Dallas Fort Worth Airport North Hotel Irving