Let me start off by saying that there is nothing inherently wrong with this hotel. However, as I am a business traveler, I am writing my review from this perspective.
The location of the hotel is great. Easy access off the highway and far enough away to avoid all the noise. There is a gas station across the street to fill up your rental car and a few eateries in the area, including 24 hour fast food chains.
The staff is pleasant. I always had someone welcoming me when I came back and I received several smiles. However, I did have an incident with housekeeping. My alarm went off at 8:15 AM, I jumped in the shower and at 8:30 AM, I heard several knocks on my door and then it swung open. Needless to say, I put on a little show as I was not yet fully dressed as I went to investigate the incident. When I went out into the hall to get breakfast, the housekeeping lady profusely apologized from the room across the hall from mine. I can take i in good stride, but that seems very early to start cleaning up rooms with a 12:00 PM check-out time. I mentioned it to the front desk and they confirmed that I was set to check-out later today. I can understand the need to put out the door hangar if you are staying past 9:30 AM, but I was surprised that the rounds were being made so early.
The decor of the hotel seemed very cheap. You know how big box stores have "luxury" collections in the decor department? This hotel has ordered pages 100 - 150 in the catalogue. It has that faux upscale quality to it made popular by our friends at IKEA. Walking to your room, they have landscaping of pebbles like you would find near a swimming pool adoring the walkway with fake plants to give an accent. It sort of feels like an inside out motel with better furnishings. There is a nice outside patio to relax but no scenery to speak of.
Then, there's the rooms. The rooms are a nice size and the bed is terrific. The bathroom is modern and has plenty of room to maneuver. But the room itself just feels so out of place. It is set up as an extended stay with a full size fridge, a stove burner, a dishwasher and a sink. What's puzzling is why? We are a few miles from the airport and at least 8 miles from anything resembling a true business area. Who is going to go grocery shopping and cook in their room? This is the kind of setup that you covet for a family vacation. I have to believe that the hotel is designed for travelers desiring to stay near the airport as evidenced by the free shuttles to and from. There is a couch in the room across from the bed to complete the sense of a studio apartment with a 32" TV pivoting on a shelf. I would much prefer that there be 2 different areas so that I can have space to work from my room and perhaps watch a little TV before I go to sleep. Wall outlets are also scare and almost completely used up by the lamps placed in the rooms. If you plug in your tablet or phone, you have just enough slack to reach the nightstand but not enough to extend on to the bed to work on it.
Breakfast is your normal fare with hot items changed out daily. Wifi is very fast and free throughout the hotel. I wanted a soda after a long evening working and a can cost me $2.00 from the gift shop as there was no vending machine to speak of. I understand the convenience charge, but this seems a little excessive. Even the airport will give you a full bottle of soda for that price and they have a monopoly on it post-security. I didn't check the prices on the various frozen goods that they offer, which I assume would cost you more than ordering out.
I am a buyer for roadtrips with my family if the price is reasonable. But, for business class travel, this just doesn't cut the mustard. I want to come back to my room and relax a bit before I start winding down my workday, not hurdle oddly placed furniture to cram on a small strip of wood used as a desk.
- Official Description (provided by the hotel):
- Welcome to Element. Our hotel is centrally located between Dallas and Ft. Worth, just minutes from DFW Intl Airport. ... more less
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- Also Known As:
- Element Dallas Fort Worth Airport North Hotel Irving