May 16, 2014, six members of my family and I checked into the Comfort Suites DFW Airport--3 rooms--in order to catch an early morning flight to Atlanta the next morning. The room was mediocre but would work for overnight. We left the hotel at 6 a.m. the morning of Saturday May 17 to catch the 8 a.m. flight to Atlanta. My nightmare began after the bustle of boarding and as the flight was leaving. I touched my ear and realized that I had left my small gold loop earrings on the vanity. Because the plane was already moving, I could not call the hotel at that moment. Wanting to talk with management before the 11 a.m. checkout, I called as soon as I could from the plane, shortly before 10 a.m. Texas time, and talked with the young woman at the front desk. Instead of referring me to management, she sent someone from housekeeping to look for the earrings. I called back after not hearing from the hotel. Of course, the earrings were not to be found but I was assured that the housekeeping manager would check the room. What a joke! How foolish of me to not think about housekeeping entering the rooms before checkout time. Now an employee of Clarion Hotels wears the expensive earrings I had worn for 30 years. That person also took a makeup bag that held only medical and personal items PLUS passport and credit card information. My passport has now been reported as having been stolen, as well as my credit cards. The identity theft is the last straw. I will never stay in another Comfort Suites Hotel or any other Clarion hotel. And I will definitely tell everyone I know about this horrible experience.
- Official Description (provided by the hotel):
- The Comfort Suites® DFW Airport hotel is centrally located between Dallas and Fort Worth, providing easy access to the Dallas/Fort Worth International Airport. This Irving, TX hotel is close to popular attractions like Grapevine Malls mall. The Fort Worth Stockyards National Historic District, Cowboys Stadium and Six Flags Over Texas are within 20 miles. Come experience the new look of our newly renovated hotel. Some of the updates include new carpet, paint and furniture in the lobby, breakfast room and meeting rooms. Our guest rooms have new furniture, appliances and bedding. ... more less
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- Also Known As:
- Comfort Suites Dfw Airport Hotel Irving
- Comfort Suites Irving
- Dfw Airport Comfort Suites
- Irving Comfort Suites