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“Better than expected....”

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Comfort Suites DFW Airport
Ranked #25 of 79 Hotels in Irving
Certificate of Excellence
Reviewed July 22, 2013

Rooms were comfortable, clean and spacious. Pool area was nice & clean, although a bit small but not a lot of people were using it so not a problem at all. The only suggestion that I would have is to provide the front desk with a list of restaurants and directions to get there. We arrived after dinner and were looking for something and the only thing that she could suggest was fast food down the street at the gas station.

  • Stayed: July 2013, traveled on business
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2  Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 - 212 of 333 reviews

Reviewed July 15, 2013 via mobile

The hotel is in a great location for a flight from DFW. Large rooms and good WIFI. Parking is $5/night for leaving your vehicle. Excellent breakfast, but pool was closed because of rain. There are plenty of restaurants in the area...as well as lots of shopping.

  • Stayed: July 2013
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1  Thank willcamjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

I stayed at Comfort suites based on a recommendation from my neighbor. We booked an all inclusive vacation package through our travel agent for Cancun Mexico, and we had to fly out of DFW early in the morning. So we booked a park sleep and fly package at Comfort Suites DFW Airport. We arrived around 8:30 pm a young man greeted us and helped us with our shuttle schedule for the next day and checked us into a spacious suite with two separate rooms. The suite was beautiful and clean. We got our wakeup call the next morning and got on a big spacious and clean bus with a very friendly drive. He loaded our 8 heavy suitcases and dropped us at our gate. I loved the no hassle of getting to the airport and the good night sleep that we had. I recommend this hotel, the people that works here are very friendly and courteous.

  • Stayed: June 2013, traveled with family
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1  Thank Juan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

If you want to be treated with respect and some interaction---THEN DO NOT STAY HERE!
As I checked in I knew it was going to be a rough stay. I asked about the shuttle bus (had to ask--was not told one thing about the hotel or anything) and was told that it started running in the morning at 4:00 AM. Perfect--we needed to be at airport by 5:30. I was NOT told that it only ran once every hour however.
We get up the next morning and my wife goes down to make sure that the shuttle is there etc, it is then that she is told that it leaves in 10 minutes and won't run again for another hour. She tells them ok, we will be right down, She comes back to room and we head down to foyer only to see the shuttle not there. When we ask about it the only the guy says is "yea, it just left, sorry" I explain that we need to get to the airport and to call it back. He says no, but it will be back about 5:30 and it will now cost us $10 for the ride. I ask if there are any cabs and the dude just gets on his phone. Doesn't tell me what he is doing or anything until I hear him ask me cash or credit for the cab! What a jerk!

Crappy hotel
Crappy people with zero customer service skills!

Will never stay here again.

  • Stayed: June 2013, traveled with family
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Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam A, General Manager at Comfort Suites DFW Airport, responded to this reviewResponded July 18, 2013

Dear Guest I am sorry that you fell this way about my staff and our hotel. Our shuttle schedule is posted in several locations in our lobby also we have a sign in sheet for drop off to the airport at the desk. All of our guests normally sign up the night before departing .
We try to accommodate the guest that did not register to the best of our ability. We only have one shuttle and it takes more than 45 minutes to make a round trip to DFW airport.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Where do I even begin with a place this horrendous. First, before I booked our rooms I called the hotel directly to confirm they don't charge for parking while you're gone. She enthusiastically said yes! Upon check-in not only was this not the case, but the woman behind the desk (Jenny) couldn't have been more rude. She is, without a doubt, the most ornery individual I've ever encountered. After stopping just short of calling me a liar she then proceeded to say our family should look elsewhere for our hotel needs!?!! No apology for her associate giving me false info., ZERO willingness to make any compromise...nothing! I contacted Choice Hotels Int'l who finally offered a partial refund (a measley 20%) but only because the hot tub wasn't working, not because they should be ASHAMED to have one of their hotels ran by such pitiful, incompetent management. And the jacuzzi was just the tip of the proverbial iceberg. Our showerhead broke. Jenny promised to send maintenance...we never saw him. No microwave as advertised. They had taken ours to use at the front desk, lol! No decanter for the coffee maker and there was stains ALL OVER the bedspread and sheets! We'd have been better off in the alley outside the hotel!! Long story short, there are many hotels from which to choose in this corridor by the airport, and unless they're offering free rooms, stay far, FAR away!!! (even then I'd go elsewhere)

  • Stayed: May 2013, traveled with family
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1  Thank ClarkWGriswaldJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam A, General Manager at Comfort Suites DFW Airport, responded to this reviewResponded July 3, 2013

Dear Guest;

We do not charge for parking, it is true however if you check out of hotel and leave your car behind in the hotel parking lot , in most cases your car will be towed. We offer competitive parking rates, we let you park your car in our parking lot when you fly out of DFW airport for $5.00 per night. I am sorry if there was a misunderstanding about free parking. In the future I will try to train my staff to elaborate on free parking. Free parking with stay, if guest checks out car must check out too.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013 via mobile

We stayed here before our trip to Mexico. It was ok, good location good shuttle service. But parking our car for the week was not free there was a daily rate. I did not expect this and was a little disappointed. The only thing that I will warn you about was stated in a previous reviewers post. The room temp will not go below 72, it was hot and that made it uncomfortable to sleep. I would probably stay somewhere else next time.

  • Stayed: May 2013
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Thank BellaVistaSaraB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We chose this hotel as it was close to the airport and needed somewhere to stay either side of a trip to Mexico. Both times, the customer service was very average. Beware of getting the shuttle from the airport to the hotel - the receptionist had no idea how to direct us to where we needed to be for pick up. The shuttle back to the airport in the morning however was very efficient. They are doing some work to the foyer area and fitness centre but we understood. The room was good, very spacious and the bed was great. Breakfast was good too - loved the texas shaped waffles! Probably would choose another place to rest our heads next time....

  • Stayed: May 2013, traveled as a couple
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Thank AShacko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites DFW Airport

Address: 4700 W John Carpenter Fwy, Irving, TX 75063
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Irving
#20 Romantic Hotel in Irving
Price Range: $79 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites DFW Airport 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Comfort Suites® DFW Airport hotel is centrally located between Dallas and Fort Worth, providing easy access to the Dallas/Fort Worth International Airport. This Irving, TX hotel is close to popular attractions like Grapevine Malls mall. The Fort Worth Stockyards National Historic District, Cowboys Stadium and Six Flags Over Texas are within 20 miles. Come experience the new look of our newly renovated hotel. Some of the updates include new carpet, paint and furniture in the lobby, breakfast room and meeting rooms. Our guest rooms have new furniture, appliances and bedding. ... more   less 
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Also Known As:
Comfort Suites Dfw Airport Hotel Irving
Comfort Suites Irving
Dfw Airport Comfort Suites
Irving Comfort Suites

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