Overall hotel is slightly run down. Free hit breakfast is super basic. On my last day here there was no hot water and I discovered this while in the shower. A cold shower before travel makes me less than happy. The front desk response was "I guess other people are using the shower." Funny, I don't remember getting my shower schedule when I checked in. Avoid this place there are many other hotels in the same area.
First of all thank you for taking the time to review our property. We wanted to apologizes you did not receive the bast of our services. Please be assured that all your issues have been looked over and explained to all of our staff. We hope that this experiences has not denied a second chance to offer our excellent services. If you are ever in the area please do not hesitate to call us and please be assured once again that we will provide you with our best service.
I found this hotel to be clean, with spacious rooms at an affordable price. The bed was quite comfortable. The staff were very helpful and friendly and I LOVED that there is a car rental counter IN the hotel. Super convenient - especially with their free airport shuttle... no need to mess with returning your rental car at the airport and finding your way to your gate - return it at the hotel, hop the shuttle and get directly to your gate.
First of all thank you very much for taking time out of your schedule to give us such a wonderful review. We are very excited to hear that you enjoyed your stay here at Wingate Las Colinas.. We also enjoyed that you took advantage of the easy access to the Avis Rental Car in the building and or complimentary shuttle services to and from Dallas Fort Worth Airport. If you are ever back in town we would love to have you as our guest again just give us a call.
My sister-in-law and I were very pleased with our room and all the amenities. The complimentary breakfast was fantastic. The entire hotel was very clean and very pleasant. I would absolutely recommend this hotel.
We are very delighted to have read that you had a wonderful stay. We want to thank you for taking the time to give us such a terrific rating. Please if you are every back in the Dallas/ Ft. Worth area give us a call.