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“Overall good experience”

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Wingate By Wyndham Las Colinas
Ranked #9 of 77 Hotels in Irving
Certificate of Excellence
GreenLeadersBronze level
Toronto, Canada
1 review
“Overall good experience”
5 of 5 bubbles Reviewed March 8, 2013

We were happy with the room and most part of their guest service. Nice clean spacious room, complimentary breakfast, shuttle service.

When we requested something over the phone, it took 1 hour first time, 2nd and 3rd time, we couldn't wait and went to the reception. When we went down, they took care of the problem in a short time. Shuttle service sometimes took too long for pickup.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hana Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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901 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Kalamazoo, Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed February 26, 2013

I needed a place to stay for an overnight layover at DFW. I chose this hotel because it was low cost, near the airport, and provided free shuttle service-all I needed was a bed and transportation. I arrived on an international flight at 7:15 pm, got my luggage, breezed through customs and went to catch the shuttle. There was no shuttle there so I called the hotel to let them know I needed a ride. I was informed tersely that the shuttle service ended at 8:00 pm (it was 8:04). I had to get a cab to the hotel for $28 including tip and then found out at the front desk that the shuttle service didn't start until 7:00 am. My flight left at 8:00 am. The front desk clerk said that if I took the 7:00 am shuttle I would arrive at the airport at 7:15-right, check my bag, get through security and to my gate for a flight that's starts boarding at 7:30 and that's assuming that the shuttle would actually be reliable. I don't think so. The taxi in the morning charged a flat rate of $40 for a short trip to the airport (another negative review coming for that service) so I ended up paying $70 for transportation-about the same as I spent for the room. Not happy.

Room Tip: The hotel is just ok if you need a room at a decent price. If you want transportation to the airport...
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raj C, Owner at Wingate By Wyndham Las Colinas, responded to this review, February 27, 2013
Ken,

I appreciate your time in giving us your feedback. We take great pride in providing an excellent customer service experience. Our shuttle hours do not change and are posted on our website or available from our Front Desk Agents.

You said yourself that you called for a shuttle after shuttle hours most likely our driver has left the hotel. If he was still there we would have gladly made an exception to pick you up from the airport. I apologize that you had to take a cab back to the airport but we did not schedule your flight and had no way of knowing it was outside of our shuttle hours.

Again I thank you for your business but I respectfully disagree with the title of "Horrible Shuttle Service". If you can contact the hotel prior to your next trip we will review your flight itinerary and make sure you are taken care of.

Thanks!!
Raj
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate By Wyndham Las Colinas

Property: Wingate By Wyndham Las Colinas
Address: 850 W Walnut Hill Lane, Irving, TX 75038 (Formerly Wingate Inn)
Phone Number:
Location: United States > Texas > Irving
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Irving
#5 Best Value Hotel in Irving
#30 Business Hotel in Irving
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate By Wyndham Las Colinas 3*
Number of rooms: 100
Official Description (provided by the hotel):
We are built for business and so much more! Our hotel features oversized rooms, free wireless internet, free business center with print/scan/copy/fax capabilities, and an expanded free breakfast. Our shuttle runs a 3-mile radius of the hotel. After a long day of business, enjoy our well-appointed renovated guest rooms and enjoy the new bedding package.58 We are located in Las Colinas, an upscale suburb of Irving. Avis rental desk on-site with 25% savings over airport rentals. ... more   less 
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Also Known As:
Wingate By Wyndham Las Colinas Hotel Irving
Wingate Irving Las Colinas
Wyndham Irving
Irving Wyndham

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