Made reservations paid for a suite ,when we got to the room it wasn't a suite, so I called the front desk they said the suites were closed due to heating issues (22degreesoutside)so the bellman went to get us a room he returned with two food coupons for three of us and said he was sorry , so we were expected to all share a bed . Our son is 12so we just said we would make the best of it for in the morning were flying out to Hawaii. Then we discovered we didn't have heat. So we called downstairs and they said the manager wasn't to be found and we were told to take the cover off the HVAC control panel and push on a button lol. Really. No heat all night glad we shared the bed! Then my wife discovered a bed bug critter in the bathroom! I could go on and on . I think they should be inspected by westin corporate if they want to carry the Westin name. After all that's why I booked because of the good name. I did see they reduced my bill by 99.00. I wish I had stayed at the Grand Hyatt in the airport it's really nice and the service is the best! The heat came on at 7:30am as we were leaving. We ordered food and it was outstanding for airport hotel food.!
- Official Description (provided by the hotel):
- Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more less
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- Also Known As:
- The Westin Dallas Fort Worth Airport Hotel Irving
- Westin Hotel Irving
- Westin Irving
- Irving Westin