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“Tired”

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The Westin Dallas Fort Worth Airport
Ranked #7 of 77 Hotels in Irving
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Tired”
Reviewed November 10, 2013

Staff were not friendly, and rooms are very dated. Lots of stains on the floor, the bathroom had stains in the tub and did not feel clean. Not what I would expect from a Westin, I think value for money was not there.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tim28970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review, November 21, 2013
Thank you for taking the time to review your recent stay with us. I apologize that we did not exceed your expectations. Rest assured that I have shared your feedback with our entire staff so that any issues may be addressed. We hope you will give us the opportunity to welcome you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,311 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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California
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 6, 2013

Check in was great, shuttle service was fine. Bar was nice.

I was on the second floor and it was INCREDIBLY noisy. Apparently this is a dog friendly hotel, and there is nothing wrong with that, but I guess I was on the dog floor. The people across the hall had a couple dogs and every time room service or housekeeping came to the door, the dogs barked incessantly. Being on the second floor, I could hear everything from the lobby and from outside as well.

In my room the outlet in the bathroom looked like it was going to fall off the wall and I was unable to open the blinds.

Otherwise it was a very nice hotel, clean, great mattress, nice bar.

Room Tip: choose a floor about 4+ to avoid sound from lobby and outside.
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  • Stayed November 2013, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Tiflalawi-Adventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JPeets, Starwood Hotels at The Westin Dallas Fort Worth Airport, responded to this review, November 21, 2013
Thank you for your review, we truly value our guest feedback. I will be sure to share your comments with the rest of our team and I hope you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
91 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 28, 2013

I flew into Dallas for one night and was very pleased with the Westin. Shuttle service was very reliable. Check-in was perfect. The clerk was discreet and professional. He never said my room number out loud (I appreciate this as a single traveler). He didn't say anything about my Priceline reservation. When I showed him my Gold SPG card, he offered me a free drink or extra points. The room was clean, comfortable and stylish. I checked out the gym and the pool on the top floor. The tv is a nice and big flat screen! The elevators work with no problem. If I am back in the DFW area again, I will definitely stay at this Westin.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, November 25, 2013
Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay with us. It was a pleasure serving you and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 17, 2013

Sat on hotel shuttle, waiting to pick up pilots at DFW E Concourse. At first, they didn't show up, and the shuttle headed to the exit. Little did I know we were going around to wait even longer. Pilots got on and said, "Hey this shuttle timing worked out great. Doesn't usually work so well." I didn't point out to them that we'd been actually been waiting, gone around, then picked them up. Not a big issue. Then, I walked into the lobby to check in. I was the first in line. Pilots came in well after me, as their bags were in the back of the shuttle. However, front desk staff refused to acknowledge me, and instead rushed to check in the pilots who were behind me. Even if I wasn't Starwood Platinum, I'd be offended. Spoke with manager on duty, Amy, who was very sympathetic and did all she could to make me feel like my business was appreciated. Had dinner in hotel restaurant and service was fantastic. So, net-net, it's a mixed bag. Will I stay here again or will I write a complaint to SPG? Not sure yet. Maybe both. Maybe neither. But the people who did care, did a great job. Unfortunately, the damage was already done.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, November 25, 2013
Thank you for your response. I am very disappointed that your check in experience was not what we expect from our associates and the Westin Brand. We will work to resolve this issue and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
306 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed October 17, 2013 via mobile

Great location. Nice bar area. Food was really lacking. Everything was either bland or over seasoned. Awesome meeting area and it is a nice that a staffer is always around to direct you to the right area. Frequent shuttles to every half an hour. Rooms are updated and comfortable.

Stayed October 2013, traveled on business
Helpful?
Thank courtneymccollum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, November 25, 2013
Thank you for your response and comments. I am glad you enjoyed your stay and I have shared this feedback with the team so we can improve our dinning experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornelius, North Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 14, 2013

Overall the hotel was fine - nothing special, but functional and quiet. Only issue was that the business center personnel were not very helpful. Requested the use of a conference room so my boss and I could hold a conference call and the business center personnel informed us the "charge" for 15 minutes of use would be $75.00
That seemed quite excessive, especially in light of the fact that we had two rooms for two nights at a standard rate.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, November 25, 2013
Thank you for your feedback. Please accept my apologies for not meeting your expectations. We are working with Westin on their new program called Tangent which will provide better alternatives for business travelers who want to have short meeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Carbon, Illinois, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013 via mobile

Full service hotel with established staff who were very accommodating. Customer service was above average. Rooms were clean but temperature control in the room was a bit of an issue. Could not seem to keep room cool enough. Price was a bit high for amenities provided.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy B, General Manager at The Westin Dallas Fort Worth Airport, responded to this review, November 25, 2013
Thank you for your wonderful comments. We hope to have you as our guest the next time you are in DFW.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Dallas Fort Worth Airport

Property: The Westin Dallas Fort Worth Airport
Address: 4545 W John Carpenter Fwy, Irving, TX 75063-2302
Phone Number:
Location: United States > Texas > Irving
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Irving
#5 Business Hotel in Irving
#9 Romantic Hotel in Irving
#17 Family Hotel in Irving
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Dallas Fort Worth Airport 4*
Number of rooms: 506
Official Description (provided by the hotel):
Raising the bar among airport hotels, the Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Our Dallas airport hotel is adjacent to DFW International Airport and offers free shuttle service to/from for guests. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT(R) Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house cafe, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night's sleep in our signature Heavenly(R) Bed and refresh in our spacious bathrooms. ... more   less 
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Also Known As:
The Westin Dallas Fort Worth Airport Hotel Irving
Westin Hotel Irving
Westin Irving
Irving Westin

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